Every purchase you make is a great challenge and a wonderful motivation for us. Together with Santa Claus, we do our best so that every child can have an unforgettable and magical time of happiness. In return, you send us truly wonderful messages, or sometimes even whole stories, which you can read below. Those reviews are 100% real, unedited, and added by our clients. They really warm our hearts.
Reviews
Thank you!
Your feedback (55 540):
Super. Lovely printable count down to Christmas with add picture.We love it so do the children
Great site
I was so much excited while wached the video and feeling as child...:)My son will be very much surprise with this video where i prepare to show him a day before Christmas. Guess its will be last Chrismast where he still belive Santa is real:) Thanks!
Amazing idea! I wish I had this when I was a kid...
Great job! My daughter will love it!
Love the idea was going to order for 4 of my children but alas 3 names are there and 1 is not, Keris is not on your list, not even the welsh cerys, I couldn't have 3 names said and 1 left out so unfortunately I will not be able to order, what a shame
Elfi’s response:
Hello,
Thank you for your message. I've been reporting the name Keris and its Welsh version Cerys. All missing names will be recorded in the beginning of December and added to the list until the middle of December 2017 so you will be able to create a video with the 4 names of your children.
Should you need any assistance please contact [email protected]
Kind regards,
Elfi team
I love it.
Love it
I'm very happy with the whole service. Kids were surprised and very happy . Thank you
My daughter was amazed by the video. We watched it together and it was special. She couldn't believe Santa had her letter and also knew and had a picture of our house.
The only negative is I think the video is only valid for a year. I have a collection of memories for my daughter for when she is older and I would love to be able to save this video and watch it again together when she is older. Is it possible to save video for good?
Other than taht, I will be back next year.
Cian, Belfast.
Elfi’s response:
Hi Cian,
thank you for shaing your opinion. Please log into your customer's account on our webpage and then you will find a button that enables to save the video on your private PC. We will contact you via e-mail and send a precise description of how it should be done.
All the best!
Elfi Team
This is the best thing I've ever done. Will defo be doing it again next year. Love how it's personalised and looks great.
Loved how you can change it if you make a mistake.
Would recommend this to everyone. Well worth it.
It is a wonderful idea we took our son to Lapland when he was 5 and the letter gave the impression that Santa remembered seeing him I loved it thank you
Fabulous and very special idea for little ones.
Please can you make it that you can type the child’s name in, one of the names I wanted wasn’t there, slightly disappointing
Elfi’s response:
Dear customer,
Thank you for your message, could you please let us know what is the missing name via email at [email protected] or report it on our website by clicking on 'Missing names'? This way we can record it and make it available within the next weeks before Christmas.
Kind regards,
Elfi team
Brilliant video my grandchildren will be thrilled
trying to order video but won,t recognize my email.even though it the one i registered with :-(
Elfi’s response:
Dear customer,
Have you try to log out and then log-in once more? Maybe you have created accounts twice: once via Facebook and once via email? Please email us at [email protected] if you still face the problem.
Kind regards,
Elfi team
a brilliant idea.
I would like to have the option in Spanish. My boy is 3 year-old and doesn't understand English yet so he is missing a great part of the message, despite he can see Santa and understand his name when Santa says it :)
Elfi’s response:
Hi! Thank you for your message, unfortunately we do not have a Spanish version of our videos - only English, French, German, Polish, Italian.
Sincerely yours,
Elfi team
A great idea.
Lovely video , very Christmassy
Worked a treat last year and hoping for the same this year. Just a shame my daughter's name is not on your list. Her name is Polly and the nearest is Pauly. I emailed last year and you said you would add her name. Sad that it is not there again this year.
Elfi’s response:
Dear customer,
We are very sorry for this situation, we will prioritize your request, the name will be recorded at the beginning of December and added to our list in the middle of December.
Sincerely yours,
Elfi team
Think my daughter was starting to doubt santa exists but think this changed her mind xxx
A wonderful alternative and very current form of 'Letter to Santa', though we have chosen both this year. A little long winded and the script could be revised, however, fab to have personal photos. My daughter will be enthralled come December. Highly recommended for any age group :) Well done !
It is unreal and amazing. Got it for niece. Wish it was there when my children were small.
kids loved it
Fanta I!
Brilliant. Cant wait to show my children
Magical!!
Couldn't be more happy with the video. My daughter will be so excited when she sees it. Have already recommended to friends and family.
Fabulous my niece loved it
Amazing
More than pleased and will show video to grandchildren in Australia on arrival soon. Please put Evie on the name list.
Elfi’s response:
Hi Brenda,
thank you for sharing your opinion. Please visit us in the middle of December 2017, when we will add name Evie to our lists :-)
All the best!
Elfi Team
Hi Santa Claus i love you
Great video, kids loved it !
Lovely video so pleased with it
My Grandson is over the moon with his message from Santa.
Great video.. I love it ! I’m sure my daughter will love it.. is will be great Christmas present for her..when I watched video the magical feeling that I had returned to my childhood and the Christmas tale ...can’t stop watching :-)))
Great video the boy cant stop watching it : )
Bloody awesome! Thank you!
Can you confirm if you will be adding Millie to the list? I have reported it missing but nothing on as yet? Thank you
Elfi’s response:
Dear customer,
Thank you for your message. We will be recording all the missing names at the beginning of December 2017 and adding them to our website shortly after in the same month.
Sincerely yours,
Elfi team
Truly magical really pleased with the result
Beautifull gift. Great customer support. Thanks
Very pleased with the video, I know My daughter will love it.
Would recommend to friends. Thankyou x
Lovely. My nephew was mesmerised.
Great video and i know my daughter will love it. Just would have been better if her name was on the list or there was an option to type it in.
Elfi’s response:
Hi Erica,
thank you for sharing your opinion. Please send to us that name at [email protected] as we will record all new missing names next month and they will be available on the website in the middle of December.
All the best!
Elfi Team
I purchased letter for a family member, for the child. Very impressed with the speed and quality of the product! Thank you so much.
Fabulous idea. Great customer support. Will definitely buy again
Was really disappointed with this year's video. Not all the photos were shown and it was nowhere near as good as 2016. Will have to think seriously before I do this again. Sorry!
Elfi’s response:
Hi Brenda,
thank you for sharing your opinion. From what we can see in your order all pictures were attached properly and there is no error in that purchase. We are very sorrythat you are disappointed, we try our best to proviade the best possible quality of our products, all videos are in the full HD. Please remember that anytime you don't feel satisfied with our products you can ask for a refund. Please contact us at [email protected]. We will do our best to solve that issue.
All the best!
Elfi Team
The video is brilliant, we're really impressed with the quality and our children will love it. I'd definitely recommend it. I would say that the instructions when uploading are very clear & simple apart from the section where you upload either a photo of a present or type in text. I didn't realise that you could put more than one line in and so just typed in one item although the video is for two children. We're hoping to get away with it as the younger one always copies his big brother!
Fantastic video. My 2 children were memorised. My little girls name BETH was not on the list however which was a little disappointing. Also at the end of the video Santa goes into his sleigh to deliver the presents, my children couldn't understand why he was leaving the north pole in November to deliver the gifts, maybe this is something you could change. Still worth the 5 stars!
Its amazing! My granddaughter is going to love it. Can't wait to show her.
Hi
Will you be adding the name Maisie to the list?
Thanks
Kay
Elfi’s response:
Hi Kay,
Thank you for your message. We'll be adding Maisie to our list in December. Should you have any further questions, please mail us at [email protected]. Sincerely yours, Elfi team
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