Every purchase you make is a great challenge and a wonderful motivation for us. Together with Santa Claus, we do our best so that every child can have an unforgettable and magical time of happiness. In return, you send us truly wonderful messages, or sometimes even whole stories, which you can read below. Those reviews are 100% real, unedited, and added by our clients. They really warm our hearts.
Reviews
Thank you!
Your feedback (55 540):
Wonderful and magical video
Still waiting to receive it.hopefully it will be here soon
Elfi’s response:
Dear customer, I have contacted you via email. Yours sincerely, Elfi team
Excellent product! I got this as a deal on wowcher and well worth the money. My sister loved every minute of it! It is so different from the standard "Santa wishes(insert name here) a very merry Christmas" generic message. I would definitely recommend this for anyone looking to get their little one or big one something special.
This is a special gift for your young one to keep there believe in Christmas
Kids received there letters today they were over the moon thanks again x
my granddaughters were amazed to see their bedrooms on the video and it made them believe that santa is watching them. only downside is that you cant choose the town that the children are from. but apart from that it was magical.
Amazing!!! My daughter thought this was the best thing ever!! It's so magical, loved watching her little face when they say her name and her pictures come up. Really brilliant idea
This is brilliant.
My children were so happy and excited when they recieved there personalised letter from Santa
Fantastic - it will really good. Would have liked a full demo of what video was going to be like with my photos as got them mixed up but that is my fault. Know better next time! We all loved it!
Absolutely delighted that all of my kids names where on your list. Magical message for a magical xmas. Thank you Elfie team.
Lovely idea but disappointed that our grand daughter's name (Eavie) wasn't on your list. PNP does have it why not you ?
Elfi’s response:
Eavie will be added soon to our name list. I emailed you. Yours sincerely, Elfi team
Very good video. Kids keep watching it over and over. All loved watching it, especially the pups.
Wow. Cant wait for my son and daughter to see his. Certainly brings out the magic of Christmas. Thank you x
Brilliant and magical
My granddaughter loved it. I thought it was great except for it not having her name (Darcy). Lovely video.
Elfi’s response:
Darcy will be added soon to our name list. I emailed you. Yours sincerely, Elfi team
Grandson really loved video. Would recommend only doing it for one child rather than 2 together. Pictures & comments got mixed up.
Elfi’s response:
Dear customer, I have sent you an email so we can fix the problem of mixed up pictures and comments. Yours sincerely, Elfi team
It's ok. Not as good as Portable North Pole. My daughter's name was not listed (Tilly/Matilda) despite having numerous VERY obscure names, plus the beginning of the video buffered badly. Santas face seemed to move in a very different time to his words too! My daughter liked it but I will probably go back to PNP next year.
Elfi’s response:
Tilly/Matilda should be available on the name list within 2 weeks. I have contacted you. Yours sincerely, Elfi team
Great
We couldn't get three kids on one photo so I think separate video for each child would be better. I also would rather pay the full price rather than go through wowcher which is too complicated. The actual video was still wonderful and my grandchildren loved it. Thankyou
Amelie is one of the most popular names for last few years but not on the list?
Elfi’s response:
Thank you for telling us, Amelie should be available on the name list within 2 weeks. Yours sincerely, Elfi team
My little nephew thought it was great, having had to sit and watch it so many times I can certainly say I have had my moneys worth. Lovely thankyou.
Magical and captivating. So excited to show this personalised video to my little ones on Christmas Eve! Extremely pleased customer.
It was the best thing i have seen
Start of the video buffers which is annoying considering the cost.. once it gets goin few
Mins in its better..only
For that i Wud of gave 5 stars
Elfi’s response:
We have sent you an email so we can figure it out. Yours sincerely, Elfi team
The letter was fab - beautifully presented, arrived fast, daughter thrilled. Liked being able to amend it all instead of a stock letter with not much room to amend.
I love this video brought it for my sons first Christmas :)
Very nice:-)
Very fast :-)
Hi
The bits I could watch were nice, but complete version would not download
Elfi’s response:
I have contacted you so we can fix the problem, please check your emails. Yours sincerely, Elfi team
Good video but very expensive for what it was, bought through Wowcher and was very complicated as two merchants were selling the same deal at different prices
Excellent product and kids loved it.. definitely use this again
My grandchildren absolutely love getting a video from santa. They sat open mouthed as he said their names and showed pictures x
My son absolutely loved it. Really special video to keep also.
Fantastic idea. My son love it. Worth every penny
Wonderful - can't wait to send it to the grandsons in December.
it was a good video but my grandson couldn't figure who little hero was his name is chad I tried to get you to change it but you ignored me
Elfi’s response:
Dear customer, I do not think we have received your email since we are trying our best to answer everyone. I have sent you an email so we can fix the problem. Yours sincerely, Elfi team
Fantastic very pleased
My grandchildren all loved their videos and couldn't believe their eyes when they the photos they couldn't believe all the places he had been with them so this video just convinced them even more that their mummy was right and he was everywhere wonderful magical time for them thank you
Good idea however didn't have my daughters name and also the pictures were all messed up when you do three kids. They show a picture of your child when they say it's a present, it good for one child and not two or three
Elfi’s response:
Dear customer, please contact us at [email protected] so we can fix the problem with your photos. Yours sincerely, Elfi team
Rubbish. I still haven't received the email despite emailing Elfi numerous times
Elfi’s response:
Could you please write us an email at [email protected] and tell us what is wrong with your order? Yours sincerely, Elfi team
My son loves this. He thought it was amazing that santa knew his name, age & where he lived. He keeps watching it over again!
MY DAUGHTER LOVED IT.SO DID I!!
Absolutely wonderful. My children were amazed. The sheer suprise on their faces when their gifts they wished for popped up and then their photo and santa actually talking to them by name! It worked a treat and they are so excoted. What a wonderful pre xmas present for any child! And the customer service fantastic x
Grat idea for kids. My son was very exited.truly magical !!
I love it
Love this!I am saving it until Christmas Eve to show the children but I have already watched it back over and over again.This definitely puta the magic back into Christmas and I know my children are going to love it.I would highly recommend!!
O and it will be much easy for all if we can just wright the names of the kids not to choose from a list
Elfi’s response:
Thank you for your review, we will consider it for the next year. Yours sincerely, Elfi team
Its great
I love it its really magical i. Ant wait to show it to the kids
Rubbish cant even put my son and daughters name in .waste of money
Elfi’s response:
Santa does greet the children by their names in the videos. Please write us to [email protected] so we can solve the problem. Yours sincerely, Elfi Team
Omg, this brought tears to our eyes. It was so lovely. Such a special and personal message. Totally brilliant.
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