Every purchase you make is a great challenge and a wonderful motivation for us. Together with Santa Claus, we do our best so that every child can have an unforgettable and magical time of happiness. In return, you send us truly wonderful messages, or sometimes even whole stories, which you can read below. Those reviews are 100% real, unedited, and added by our clients. They really warm our hearts.
Reviews
Thank you!
Your feedback (55 540):
Excellent
Excellent service and idea. Our 7 year old absolutely loved it! Thank you so much
Thanks so much every year you light up my little daughters Christmas your doing a fantastic job she loved her video thank you merry Christmas ??
Very good
I am having trouble applying my Groupon code, I brought 2 videos 1 single and 1 siblings. I am getting quite annoyed.
Elfi’s response:
Dear customer,
A member of our team will contact you to assist you with your Groupon code.
Kind regards,
Elfi team
Great service. Amazing video. My kids watched it many times and were very happy seeing their pictures. And the letter was amaizing together with the Certificate. Good quality on both, video and letter, nice text. I definitely will recommend this service.
My grandson and granddaughter absolutely loved this film from Santa :)
My two granddaughters loved seeing their photographs and finding out they were on the good list :)
My son loved your video. He's four years old, and loved how Santa got his picture. This put even more holiday cheer into our house this Christmas.
This video was amazing. My little girl loved it. Iy was such good value for money and I would defo recommend it.
Amazing! Well worth it.
I was so happy to get the video for my granddaughter and know she will love it. I just wish I could see her face when she watches Santa speak to her. Lovely. Thank you
I was very very happy with the video, I thought it was amazing and so did my 5 yr old son. He gasped out loud when he saw his photo. It was a really magical moment. Thank you.
The message from Santa was amazing! My sons face was a picture ??. He can’t stop watching it, thank you so much ?. Even my elder daughter who is 11 nearly 12, thought it was magical and wonderful.
Already bought one great idea.The second one code does not seem to working.
Elfi’s response:
Dear customer,
A member of our staff will contact you as soon as possible to help you out.
Kind regards,
Elfi team
KarlyRay and Dakota loved their letters from Santa
I didn’t get to show my son the video. I thought the expiry date was feb 10, 2017. Not December 2, 2017. So disappointed
Elfi’s response:
Hi Katherine,
thank you for sharing your opinion. You have used a free version of our video which has a very short expiry date and also can be opened just 3 times. Only a fully-paid product has no expiry date.
All the best!
Elfi Team
I loved the idea a lot but was disappointed to find the names had to be chosen from a list rather than just entering the names you want. I couldn’t get my daughter’s name. As I was doing it for her and her brother using just my dear would not have the same impact. I have requested for her name to be added to the list. Please can you let me know when the list is updated, hopefully in time for Xmas. Thanks.
Elfi’s response:
Dear customer,
All names reported before the 7th of December are going to be added as soon as possible, otherwise if you have reported your name after this date it is unfortunately too late for this Christmas but it will be add for the next seasons.
Kind regards,
Elfi team
Great idea. I just wish we can add more photos or video
My daughter was so happy to receive this letter and took it into school to show her friends and teachers, it was brill
I unfortunately have had not received my letter just won't work for me
Elfi’s response:
Dear customer,
I see in our system that you have bought coupons but haven't used them yet. We will contact you to assist you to use your codes.
Kind regards,
Elfi team
Last time we did this we had our daughters name but not this year????????????? Xanthe
Elfi’s response:
Hello,
Could you please report the missing names or send it to us at [email protected]?
Kind regards,
Elfi team
My daughter was so thrilled with the letter . It was the best one i have purchased . Wished I knew about this last year .
for my lovely grandkids xxxxxxxxxx
I really liked it a lot but was disappointed I couldn’t get my daughter’s name. As I was doing it for her and her brother, I didn’t think it was fair to use his name but not hers. “My dears” didn’t have the same impact - I had hoped to make it more personalised for them.
Elfi’s response:
Dear customer,
Have you been reported the missing names so we can record them?
Kind regards,
Elfi
best ever greatly put together brought the belife back into my granddaughter thankyou
Great service! My grandchildren will be delighted .... even my 12year old who has now ‘worked it all out’.
Still waiting for a name to be added. What I don't understand is that I had the same problem last year. Why isn't the still on there?????
Elfi’s response:
Dear customer,
Have you reported the missing name? We are going to record all the missing names within a few days and they will be soon added to our website - before Christmas.
Kind regards,
Elfi team
Grandchildren loved it. Watched numerous times.
We loved it. My daughter's face when Santa said her name and showed the pictures of her, was priceless. The video was longer than expected, but a pleasant surprise. Would definitely recommend it.
What date are you adding the new names? I am looking for Luna. When can I come back to order?
Elfi’s response:
Dear customer,
We will record the missing names within a few days it should be soon available on our website, for sure it will be before Christmas.
Kind regards,
Elfi team
Fabulous ..my grandson loved the video
It was amazing suprise to my daughter ! Thanks Elfi !
my grandaughter was delighted ,it was well laid out. worth every penny
Great really loved it unfortunately no name available for my younger daughter , but apart from that amazing ?
Elfi’s response:
Hi Dale,
thank you for sharing your opinion. Have you already reported us that missing name? This week we will record all ushc reported, new names.
All the best!
Elfi Team
I absolutely love the video I bought 4 last year for other family my boys loved it . I got it this year and got Santa letter still awaiting letter can't wait well worth it.
Kids where over the moon.
Magical experience for children.well worth the money! Children are amazed.
truly amazing and magical. my 3x kids loved it!!, and gave them the christmas spirit like never before. thanks elfi
Absolutely amazing! The production and content is superb...highly recommended
I want to send my granddaughter a video, but you don't have her spelling. Can you help please?
Elfi’s response:
Hi Angela,
thank you for sharing your opinion. Please send us today that missing name and spelling on [email protected].
All the best!
Elfi Team
Just magical my son loves it and watches over and over would recommend to everyone
We love this service! HUGE thanks to everyone involved! Really makes Christmas that bit more magical!
Absolutely amazing. My son's jaw dropped when he saw Santa knew his name.
Absolutely Brilliant. I was almost in tears to see the happiness on my grand children faces. Video superb and a great lovely letter. Will keep doing this for as long as I can.
My daughter absolutely lit up the moment she heard Santa Clause say her name AND he even had a picture of her ;)
The joy my daughter experienced from this video far surpassed the relatively small cost of this video. I will certainly do this again next year and so on, not to mention I've told all my parent friends about this too. Good work!
GREAT IDEA,GREAT SERVICE!! MY DAUGHTER IS GOING TO LOVE HER LETTER FROM SANTA.THANK YOU
Lovely , I’m sure my grandson willl love it
unable to find the name I require for my Grand daughter can you help?last year sent my Grand son a video he loved it. thanks Jeff
Elfi’s response:
Hi Jeff,
thank you for sharing your opinion. Please send us that missing name to [email protected] and we will record it this year in the middle of December, so then, if you already had bought a video, we will be able to edit your movie and add that missing name.
All the best!
Elfi Team
A bit long but kids loved it
Your feedback
Your account has been set up.