Crop a picture by using the red buttons, or rotate it in any direction. The chosen crop will be shown in the video.

Renifer Rudolf to personalizowany film na prezent, w którym Mikołaj zwróci się do dziecka po imieniu i opowie o swoich przygodach.
Hidden in the heart of Santa’s home is the magical Elf Village. What secrets lie inside, and who will save Christmas this year? Create your own story and find out!
Santa is gearing up for his most important journey of the year. Will his sleigh be ready on time? Find out in the exciting finale of this new video!
After a long and frosty journey, Santa returns to his home, where he reveals mesmerizing secrets of his Christmas kitchen.
Letters from children all across the world are heading to Santa's home.
Santa reveals secret aspects of his work as he sorts the letters.
For the first time in history, Santa reveals the secrets of his gift factory.
He also shows his clever method of coming down the chimney.
At the end of the video, Santa will appear on screen and call the number you provide. Sounds unbelievable? Add a phone call from Santa to your video and see for yourself.
Choose a subscription when ordering a video or letter this year to get our best discount and fastest delivery for free. Next season, your subscription will renew automatically, so you won't need to enter your details or go through checkout again.
Your video will be sent to your email even within 2 hours after placing the order, depending on the selected delivery option. This applies to online payments. In the case of traditional bank transfers, the time might be extended to 7 working days.
After this time period, check your email or log into your account. If you still cannot find the link to the video, follow these steps:
a) Check the provided email address – the order confirmation allows you to see the delivery details you entered
b) Is your email correct? Look up “video from Santa” in your inbox; some post domains transfer our messages directly to the spam or advertising folders
c) If you still cannot see our video message, let us know - send an email to [email protected]
Yes, you just have to select "For a group" option.
Put simply, although the content is mostly the same, the single version is addressed to one child; the group option is addressed to two or more children.
Unfortunately we don’t provide this service. Instead, you’ll get a link in your inbox inviting you to download your video file, which you can then record to CD or DVD if you wish. You’ll find more information on this below.
Firstly, check if it's not listed in another variation. If it’s not, please add it using the form and we’ll be sure to add it to our database.
Photos and any further information are used exclusively by our application to create a video message and not used or stored for any other purposes. We don’t share such information, even with staff.
Yes, you can edit your video any time (except for changing the name of a recipient). Just login to your account and press ‘edit’ to change photos and any other information in the video. After editing, a new video will be generated and sent to your e-mail address. The first two edits will be free, after which you will be charged 1 £ per edit.
We accept the following secure payment methods:
Elfi refunds are processed in two simple steps, and you can ask for one at any time without giving a reason within 180 days of purchase. All you have to do is send us an email with your withdrawal from the agreement and we'll make a transfer to your account - no fuss, no questions.
We appreciate the trust you put in us by placing an order. Your satisfaction is of the utmost importance to us, which is why we'll facilitate your refund if you change your mind. Thanks to your integrity, we can keep prices low and refunds simple.
Crop a picture by using the red buttons, or rotate it in any direction. The chosen crop will be shown in the video.

When you change the gender, the options you select below will be reset.
We'll email you a link to your draft video. You can continue personalizing it or come back to it later.
At the end of the video, Santa will call the number you provided. During the video call, your child will see a pre-recorded message from Santa.
Child-Friendly Certification
“Elfi videos bring joy and wonderful memories to the whole family. They give the youngest members an opportunity to feel seen and accepted just as they are, while also boosting their self-confidence.”
Ewa Brożyna, psychologist,
certified Gestalt psychotherapist
What is a phone call from Santa?
Witness true excitement as Santa Claus calls your child on the phone! When ordering a video, simply add a personalised phone message recorded by Santa himself with your child in mind. It will be recorded directly after the video is played online. You can add this option when you order your video. PS The phone call will be triggered only if you play the video on the Elfi website.
What's a Phone Call from Santa?
Experience a moment of true excitement when Santa Claus calls your child! All you need to do is provide your phone number! Add to your video a personalised phone message for your child recorded by Santa. Santa will call you while you watch the video. You can add it when ordering a video. PS. The phone call will only work if you play the video online on the Elfi website.
Write your own message for Santa to say in the video and add it to one of the photos below.
Every purchase you make is a great challenge and a wonderful motivation for us. Together with Santa Claus, we do our best so that every child can have an unforgettable and magical time of happiness. In return, you send us truly wonderful messages, or sometimes even whole stories, which you can read below. Those reviews are 100% real, unedited, and added by our clients. They really warm our hearts.
We promise only 2 simple steps to get a 100% return ![]()
You can ask for refund anytime within 180 days without giving any reason. All you have to do is send us e-mail with the withdrawal (from the contract) and we will send your money back. No technicality or hidden costs.
Always at your service, Elfi team
The Elfi website uses SSL to provide secure connections. This means your personal data, uploaded pictures and credit card numbers are protected.
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On Elfi’s website, you can pay safely via a trusted online payment partner anytime:
Welcome
Witaj -!
Your account has been set up.
We’ll send you a new password on address
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It's very simple! If you subscribe to our Video or Letter to Santa, you get a permanent 40% discount on the entire order and any one-time purchases. You will also get free Super Express video delivery (worth £6) and free letter delivery. Next year, your payment will be automatically renewed, allowing you to personalize the latest (or any other) video without the hassle of going through the payment process and entering your details. Plus, you’ll continue to enjoy a 40% discount.
The payment will be charged to your credit/debit card once a year before the holiday season for the same product you subscribed to (whether it’s a single video, group video, or letter). We’ll notify you by email. Our subscription service is straightforward and transparent – no surprises!
You receive a permanent 40% discount on the entire order and free Super Express delivery within 2 hours (worth £6) for any video, both in the first year and every following year until you cancel the subscription.
It couldn’t be easier! You can cancel or edit your subscription anytime from your account before the next season’s payment is collected.
Absolutely! You can easily make changes from your account. For example, if you subscribed to a single video but your family has grown and you need a group video this year, simply update your subscription, and our system will automatically charge the fee for the group video next year. You can also switch from a letter subscription to a video subscription. You are the boss here!
Yes.For example, if you order two single videos, next year your subscription will renew, and you’ll be charged for two single videos with the same 40% discount and free Super Express delivery within 2 hours. You can always adjust your subscription before it renews, for example, to only one video.
Currently, subscription payments can be made with a credit/debit card through the secure Stripe service. We do not store your card details, and Stripe meets PCI DSS 1 security standards.
Absolutely! You can add a video subscription and a one-time purchase of a letter in one order. What’s the benefit? A 40% discount on BOTH products! That’s how our subscription works, and loyal Elfi subscribers always stay ahead!
With our subscription, you enjoy a permanent 40% discount, which doesn’t combine with other deals. However, on special days, the subscription might offer an extra discount, such as 45% instead of 40%. In such cases, you’ll permanently receive the 45% discount on all future orders at Elfi. That's how we reward our loyal customers.
Your subscription will renew before the official season launch, allowing you to personalize your new video right when sales begin. We’ll send you an email notification about the renewal and the payment for the next subscription.
Become Santa's secret
helper.
Share a few details with Santa, and you'll hear him mention them in your video. You can add your message while adding photos to your order.