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Clumsy the Elf

+ Group version

For grown-up


Santa’s House

+ Group version

Elf dance

+ Group version

Santa’s Christmas Tree

+ Group version

Christmas is coming

+ Group version
You have 180 days for return
We promise only 2 simple steps to get a 100% return. You can ask for a return anytime without giving any reasons. You have 180 days for that. All you have to do is to send us completed withdrawal of contract and we will send your money back. No tricks and hidden terms.
You will get it in less than 2 hours
Your video message from Santa Claus will be in your inbox at 14:28 (25.06.2019) if you order and pay for it now.
Pay securely
On the Elfi website you can settle your payment by choosing well known and secure leading payments lie PayU, Visa, PayPal and many others.

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The Elfi website uses SSL to provide secure connections. This means your personal data, uploaded pictures and credit card numbers are protected.
What is the difference between the premium version and the free version?

In the premium version, you can choose up to 6 different scenarios and up to 8 additional personalisations.
Also, you will receive your video in a Full HD version, which you can download and save.
Order your premium video now!

When will I receive my video?

If it’s a quick online payment, Santa’s video should be delivered to your email address within three hours. When payment is made by traditional bank transfer, it can take up to seven working days.

After that time, do check your inbox or login to your account. If you still can’t find your video, please follow these steps:
a) Double check your email address – all details will be in your data preview
b) Try searching ‘video from Santa Claus’ in your inbox – sometimes our emails find their way into spam folders
c) Get in touch – if you’re still without your video, email us at [email protected]

Can I order a video for two children?

Yes, you just have to select the ‘Joint Video’ option

What’s the difference between single and joint versions?

Put simply, although the content is mostly the same, the single version is addressed to one child; the joint option is addressed to two or more children.

Will I get a DVD copy?

Unfortunately we don’t provide this service. Instead, you’ll get a link in your inbox inviting you to download your video file, which you can then record to CD or DVD if you wish. You’ll find more information on this below.

My child’s name is not listed, what can I do?

Firstly, check it’s not listed in another variation. If it’s not, please add it using the form and we’ll be sure to add it to our database.

Are the photos and information I’ve added confidential?

Photos and any further information are used exclusively by our application to create a video message and not used or stored for any other purposes. We don’t share such information, even with staff.

Can I edit my video after I’ve placed my order?

Yes, you can edit your video any time (except for changing the name of a recipient). Just login to your account and press ‘edit’ to change photos and any other information in the video as many times as you’d like.


Complaints and returnsMore
brilliant, ingenious!!!! My son loved every minute of it!!! Funny, mysterious, magical all the way through. Customer service superb as well!!!Dominika

Video message from Santa Claus

Create your 100% personalised video message from Santa Claus and surprise your child with this most amazing gift this Christmas. Join thousands of satisfied parents and bring your child even more unforgettable happiness. A video can be personalised in 5 minutes by adding basic information and pictures from your PC or Facebook. Santa and his elves will take care of the rest. How does it work? In just a few minutes you can create a video message for your child, which will be delivered to you as a link to your e-mail, with a photo of your child, photo of his or her letter to Santa, and much more. Thanks to this your video message will be 100% unique. You can download the video and keep it forever! Add a greeting by choosing your child’s name from the list and Santa will greet your child by name straight from his office.

Personalisation: How can you make your video message one-of-a-kind? Add to the video: name of the addressee, Santa’s recommendation, photo of the addressee, a general remark, photo of a gift, any chosen photo, photo of house/flat, age, good/bad (behaviour) and many more.

Video call from Santa

How exciting would it be, either on Christmas Day or in the build up to the big day, to receive a call from Santa himself? Imagine the look of joy and amazement on the face of your children when they get a one-on-one video call from Santa! Unfortunately, Santa needs to ensure the happiness of millions and millions of children all over the world, and whilst every effort is made to make sure each child will get a call from Santa, sometimes Santa may be too busy – or you may not even be by the phone – to receive that magical Santa Claus video call. In this case, Santa will record a personalised video message so to make sure your child does not miss their Christmas greeting message. So what are you waiting for? Purchase now to send a personalized call or video from Santa to your child in time for Christmas morning.

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