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All payment are carried out through safe payment systems like PayPal, PayU, and credit cards. We accept the following payment:

a) PayPal
b) credit cards (Visa, MasterCard, AmericanExpress)

We don't charge any additional fees for electronic payments.
ATTENTION: We do not offer cash on delivery.

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Elfi website has SSL implemented, which provide secure connections. What does it mean? Your personal data, uploaded pictures, and credit card numbers are secured by a special code that guarantees noone can read it or copy it. All the date are used only for processing you order.

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Made by Santa Claus, with magic, for kids in the Great Britain

The brand „Elfi” and all digital, material, and intelectual materials, including those on the website (and subpages), are copyrighted. Sharing and copying without permission is prohibited. © Copyright 2008-2019 | Terms and Conditions | Privacy Policy | Website: netCreate | Video personalization: Vintom

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Every purchase you make is a great challenge and a wonderful motivation for us. Together with Santa Claus, we do our best so that every child can have an unforgettable and magical time of happiness. In return, you send us truly wonderful messages, or sometimes even whole stories , which you can read below. Those reviews are 100% real, unedited, and added by our clients . They really warm our hearts.

Thank you!

Add your review

Your feedback (37283):

Fantastic videos. Very good quality. My son and all of the family really enjoyed watching these personalised videos. The Christmas Eve one was a great addition to my sons Christmas Eve box.

John morris, 26.03.2019, North Shields

What a disappointment. The video was minimal and the whole system was geared towards upping your purchases. I tried Elfi after becoming disenchanted with a similar site which has reduced the length and content of messages over the last few years but I'm afraid that I won't bother next year.

Adele Thomas, 15.01.2019, Denbigh

My girls loved the vedio, I have ordered for 2 years, very brilliant, high recommend！

Mingjuan, 10.01.2019, Dublin

My daughter absolutely loved this video! It was so magical, even for the adults. I have never seen anything as brilliantly done like this before. I was 1000% pleased with the outcome. To see the look on my daughter's face was a dream! I would definitely purchase again. Thank you so much!

Rachel, 08.01.2019, Rotherham

It was fantastic. My son watch it every day. It is miracle...

Marina, 07.01.2019, Melbourne

We were so happy with our video. It was so realistic and my daughter thought it was real. Including the photos of the kids and using their names meant that it was believable. It came really quickly too, which was great. My only criticism is how the kids names were pronounced. Otherwise it was brilliant.

Bianca, 05.01.2019, South Australia

Awww my girls were absolutely amazed with their video from Santa!! Their faces were a picture when they saw their own photos and heard all the personalised incerts. It was beautifully done and something they have replayed over and over again. Thank you, I’ll be back next year x

Michelle, 02.01.2019, Scotland

I Love it!!! We speak Polish but my daughter read in English was do great to have option to choose language. They both Love it!!! It was third Year having letters from you and i will do it next Year and untill they will believe in Santa! I really Love it and kids Love it more great experience and huge smiles on their faces!

Monika J., 02.01.2019, Yeovil

The video was top class, really believable, even mum and dad nearly believed, well worth the money and very speedy service, Highly recommend this product!

Olivia Pugh, 02.01.2019, Herefordshire, UK

Hi I'm saying it was the best

Kelsey, 02.01.2019, United States

My son was so happy to see this video with photos of him and his name. This is my third year getting videos from elfsanta and I will continue fir many more years. Great quality and fast helpful service.

Siobhan, 01.01.2019, Ireland.

I thought the quality and turn around of the video was very good, however I found the cost quite expensive having used other companies previously. The reason I felt obliged to pay your charges was because you seemed to be the o my company that offered a video to multiple children

Ben Rogers, 31.12.2018, Hawick

Amazing video. My son was very happy and excited. Thank you.

Roksana, 31.12.2018, Luton

Fantastic! I used the same video last year and it was magical. I have 3 children so it would be great to be able to show 3 separate photos and images of their toys.

Lewis Woolley, 31.12.2018, London

Fantastic video. Love these. Really involved the children. Will be back next year.

Troy cargill, 31.12.2018, Skegness

i sent the video to my daughter in australia.it was a magical experience for her to hear the personalised message and although she is far from home, it brought a bit of the christmas magic here, across the world to her

Robert, 30.12.2018, Dublin

Great and quick service. Fully recommended!!!

Waldemar Potocki, 30.12.2018, Coventry

My Grandaughter absolutely loved it.Well made brought tears to my eyes in a good way.

Lesley Ward, 30.12.2018, London

Best Christmas video i have seen and my daughter just loved it. It'll be a annual purchase from now on. Thank you!!!

Paul, 30.12.2018, cork

Brilliant Idea - my daughter is 7 and had wrote to Santa a while ago - her face lit up when Santa showed her a picture of her letter. I think it will be something she’ll always remember. Thank You.

Sue, 30.12.2018, Durham

My 6 year old absolutely loved her Santa video. Highly recommended!

Liezl Wienand, 30.12.2018, Dublin

Amazing videos brings Xmas to life for our family every year

Erin, 30.12.2018, Darwin

Website hard to use. Was told at the beginning what photo's were needed but never had the opportunity to add them, plus cropping was an absolute nightmare. Took at total of 3 plus hours to "make" video. Could honestly say will not buy next year nor recommend!

Jennifer, 29.12.2018, Bury St Edmunds

Absolutely thrilled with message.The wonder on my sons face will be a memory i will cherish forever and made my christmas wish come true.

Niamh sweeney, 29.12.2018, Ireland

Amazing! My daughter is 3 and was amazed at how Santa knew her name and the photos were a great touch! Will definitely get one next year.

Rebecca, 29.12.2018, Brighton

I loved this video and so did my kids. It was very cute and magical. The children's reactions were wonderful to watch. Perhaps a little more personalisation would be great, similar to the options already available but more of it :) Not complaining though. Worth every penny! Can't wait till next year!!

Ngoc, 29.12.2018, Sydney

Excellent video, daughter's eyes lit up with amazement when Santa said her name and she saw her photos and the Santa list she wrote,a magical experience

Darren, 28.12.2018, Waterford

Very happy with the video, my boys faces were priceless, they absolutely loved it. The idea makes Christmas even more magical for kids. A big thank you and we will recommend your website to our friends

Agnes, 27.12.2018, Swansea

My three grandkids were amassed at their Santa video with their pictures and messages included. They have the video worn out playing it .truly amazing. Thank you

Sara, 27.12.2018, Galway

What an absolute joy to see our Grandson's face when he watched the video. It was quite magical! Many thanks to you.

Mel H, 27.12.2018, Kent

Really lovely video. My kids thoroughly enjoyed the experience.

Yuki, 27.12.2018, United

Great!

Hoa, 27.12.2018, Hanoi

I brought this last year for my son, who is now 5 and downloaded it to the computer, he watched it on a regular basis throughout the year and that's why I decided to get another this year. The new one didn't disappoint either and he watched it regularly up until Christmas eve. Quality of the video is amazing, the santa looks the same as the last one and the up loading of the pictures is very easy.

Mandy, 27.12.2018, London

Excellent product. The little boy loved it.

Joe, 27.12.2018, Limerick

I know you only put up five star reviews so this seems, again, a waste of time. The product itself was brilliant but I was charged three times and it seems impossible to get anyone to give me a refund for the two extra videos. A real shame as it left a bitter taste and I shan't make the same mistake next year.

Adrian Blomfield, 27.12.2018, Lochearnhead

Our comment: Hi Adrian, thank you for sharing your opinion. As in our system there is no order made connected with your e-mail address and we didn't get any e-mail message from you previously, , please reach us at [email protected] and send proof of made payments. We will check that issue. All the best, Elfi Team

Grandson of six was really excited and just loved his message from Santa. Put it on a computer stick and he constantly watches it. Ten out of ten.

Jim, 26.12.2018, Ayr, Scotland

I thought the video was magical. My only sadness was we couldn’t write our sons name as it was on the list which just made it not 100%. But I realise that would make it more complicated and I’m sure not a bit deal for most. Overall I found it enchanting and really well done. Thankyou.

Rebecca Collins, 25.12.2018, Molesey

Fantastic, really recommend this ,, kids loved it,,the best Santa video experience ever,, will definitely do it next year,100%,,

Robert James, 25.12.2018, Stoke on trent

Lovely my Granddaughter was amazed to hear her name.

Geraldine Geoghegan, 25.12.2018, Co. Dublin

So disappointing. Didn’t have our daughters name on the list of names that you can use. And no way of adding it to the list. Their solution was ; wait until next year and her name will be available then. Didn’t show it to the kids. Waste of money. Avoid.

Adrian, 25.12.2018, Ireland

What a fab purchase. Our grandsons were absolutely enthralled by Santa's house. So good I think I believe in Santa again. Can't wait for next year's choices.

ESTHER BAGGOTT, 25.12.2018, COALVILLE

Quality of video was very good. Customer service was excellent. Was unfortunate that name needed wasn't available. Despite that I will be purchasing another story next year. Hopefully name will be updated.

Caroline, 25.12.2018, GREENOCK

My boys absolutely loved the video from Santa! They were amazed Santa had photos of them and even had their letters they had sent him! Very magical.

Sarah, 25.12.2018, Perth

Our 3 children absolutely love this video from santa. Can't wait until next year so that they can watch the santa video again. X

Amanda Tranfield, 24.12.2018, Milton Keynes

Not pleased, Christmas eve and still no letter. I purchased letters, checked out with PayPal and only after I placed order was delivery time made clear. Most companies state delivery prior to checkout, but as a .co.uk website thought over a week to deliver would be sufficient, but no... not at all happy and purchased two letters. Wont be using you again.

Katie, 24.12.2018, LEICESTER

Our comment: Hi Katie, thank you for sharing your opinion. The shpping time is up to 10 working days. This is stated both in the FAQ and in the Term&Conditions on the website. Because the purchase was made on 17.12.18, you should get the letters until now. If you didn't get the letters on time, please let us know at [email protected] All the best, Elfi Team

Absolutely fantastic video my little ones aged 3&5 thought it was truest amazing!!

Laura, 24.12.2018, Coventry

Very sad that my kids have not yet revived their letter

Reena Parmar, 23.12.2018, Watford

Our comment: Hi Reena, If, despite the timely dispatch, the addressees have not received letters, send us to [email protected] a completed withdrawal from the contract in order to receive a refund. https://www.elfisanta.uk/complaints-and-refunds.html All the best, Elfi Team

Fantastic!! My little boy loved it. So easy to use.

Caz, 23.12.2018, England

It’s an amazing video my nephews and niece loved it. Thank you

Kalani, 23.12.2018, Melbourne

Video is amazing, I watched it myself about four times and it is what you would expect Santa , the elves and his house etc ., to be like. Couldn't hold it until Christmas and my granddaughter's reaction was magical.great video in every way. Thank you.

Rosaleen, 22.12.2018, Ireland

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GDPR Information

Dear client,

Our main goal is not only to deliver personalised letters and videos from Santa, but also to protect your data on our website.
As always, we have made every effort to secure the information entrusted to us. In connection with the new European General Data Protection Regulation (GDPR) in force from 25 May 2018, we would like to inform you that we have completed the work of adapting our website to the upcoming changes.
Check below for exactly what we have done to better ensure your safety on our site.

Change of data security policy.
What does this mean for you?

The changes introduced result from the need to adapt our activities and documentation to the requirements of the GDPR, which is effective from 25/05/2018:
- shorter time of data storage on the website
- downloading only personal data necessary to fulfill the order
- amendment of the Regulations and the Privacy Policy aimed at creating an even safer version of the website
- providing you in a clear and transparent way for what we process your personal data, how we protect it, and what rights you have in relation to it

The above points will not affect the implementation and the quality of services provided by us.

Learn more

Check our "Privacy Policy" and "Regulations" pages to learn more about SANTA Piotr Zielawski's privacy policy and our data protection activities. If you have any questions related to this update, please contact us by email at [email protected]

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