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All payment are carried out through safe payment systems like PayPal, PayU, and credit cards. We accept the following payment:

a) PayPal
b) credit cards (Visa, MasterCard, AmericanExpress)

We don't charge any additional fees for electronic payments.
ATTENTION: We do not offer cash on delivery.

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Elfi website has SSL implemented, which provide secure connections. What does it mean? Your personal data, uploaded pictures, and credit card numbers are secured by a special code that guarantees noone can read it or copy it. All the date are used only for processing you order.

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Made by Santa Claus, with magic, for kids in the Great Britain

The brand „Elfi” and all digital, material, and intelectual materials, including those on the website (and subpages), are copyrighted. Sharing and copying without permission is prohibited. © Copyright 2008-2018 | Terms and Conditions | Privacy Policy | Website: netCreate | Video personalization: Vintom

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Every purchase you make is a great challenge and a wonderful motivation for us. Together with Santa Claus, we do our best so that every child can have an unforgettable and magical time of happiness. In return, you send us truly wonderful messages, or sometimes even whole stories , which you can read below. Those reviews are 100% real, unedited, and added by our clients . They really warm our hearts.

Thank you!

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Your feedback (33490):

This is great, thank you. I have been useing this app for many years!

Anna, 12.12.2018, London

Brilliant quality, lovely, personalised video. Magical and sweet. Our 4 year old daughter absolutely loved it and watched it 5x in a row. Highly recommended.

Anita B. J., 07.12.2018, Reading

The video is amazing and my kids are so excited about it. !! Suggestion: what about other languages ? like Portuguese. :)

Eduardo, 06.12.2018, Sao Paulo - Brazil

My son is very excited, Thank you!

Stanislav, 06.12.2018, Sofia

Amazing video my 5 year daughters face was magical what a wonderful idea best ever

Terrie Ryan, 06.12.2018, Kent

U guys are ROCKSTARS

Carlos Lobianco, 06.12.2018, St helens

Excellent. My granddaughter loved the one she had last year, and I’m sure she will love watching this one on Christmas Eve.

Fiona, 05.12.2018, Hereford

The hardest part is waiting to send it closer to Christmas - these videos are fun and bring such joy. It makes a memorable family gift

Ramona, 04.12.2018, Quebec City, Canada

My 2 grandchildren were amazed. The 4 year old kept looking at her 7 year old brother for his reaction. We took a video of their reaction. Priceless. Thank you.

Rosemary Lynch, 03.12.2018, Bray. co. Wicklow

Magical incredible can't say how good it was and how much my girl will love it and I've passed on the message to everyone I know with kids also

Steven Kennedy, 03.12.2018, Limerick

Loved the video - can't wait to give it to my grand-daughter

Deborah Staines, 03.12.2018, UK

Amazing video and amazing prompt customer service

Julie Francis, 03.12.2018, Perth Australia

Amazing!! What a special gift for the children. I can't wait to see thier faces when they get this personal message from Santa. Such good value and extremely well made

James, 02.12.2018, Southampton

i love it

dawn, 30.11.2018, queencreek

Absolutely brilliant video,amazing quality,wouldn't hesitate to recommend Elfi to friends and family,can't wait to show my Grandson,he will be delighted.

Gaynor, 30.11.2018, Wales

Lovely video, my daughter is super excited!!

Nadine, 29.11.2018, Athens, Greece

"The video is brilliant and can not wait to see my grandsons reactions when they see it ,it is also a great lenght I will definility use this service again thank you ,Phil

Phil, 29.11.2018, Dublin

My kids loved 😍 and so happy for your

Olga, 29.11.2018, Wellingborough

Absolutely wonderful. Our grandson & granddaughter were amazed.

fiona, 27.11.2018, England

My boys are very happy thank you

Lidia, 27.11.2018, Boston Lincolnshire

The video is amazing. I haven't shown my grandaughter yet but i'm sure she is going to love it

Sarah, 26.11.2018, Bath

The video is gorgeous and my daughter's reaction to it was just beautiful. She was so amazed that Santa had pictures of our new house and her pets, and that he knew she went to swimming lessons. Have thoroughly recommended it to anyone I know with kids.

Amanda, 26.11.2018, Mount Barker, South Australia

Fabulous. My grandson's face was a picture when he watched this. Went into nursery shouting Santa has my picture, saw my house and said I must brush my teeth. Priceless.

Jackie Mac, 26.11.2018, Glasgow

I have never come across anything like this before and with my Nephew of an age where he is starting to understand Santa and what he's about this was perfect timing. I was completely taken back by how amazing the lengthy the video was and just over the moon with the whole thing. My Nephew was so excited when Santa said his name that he cried. Thank you so much Elfi for making my video so special and unique. We love it! When my niece is a bit older I will be definitely coming to you again. Thank you again for sprinkling our Christmas with some snowflakes!

Chanice-Marie Hathaway, 25.11.2018, Calverton, Nottingham

The video was lovely. Children have not seen it yet so dont know how they will react. Photos not very clear. I found it hard to get the photos into focus.

Susan, 25.11.2018, Donegal

Amazing video. The two children loved it. So well put together. Thank you

Heather Thomson, 24.11.2018, Aberdeen

The video was fantastic good clear quality response time fast Great Service and credit to bringing surprise to small children Slan

Margaret Foley, 24.11.2018, Tralee

The video was lovely, the expression on my granddaughter's face was wonderful (she's 3)

carole, 23.11.2018, Leeds

Everything came on time, letters were flexible to alter. A great service !!! Happy Christmas everyone!!!

CHRISTINE LOGAN, 22.11.2018, CO. DURHAM

Lovely letters, lovely paper. Overall very happy and had two very happy surprised girls. Definitely use elfi santa again.

Claire, 21.11.2018, BROMYARD

Enjoy how you light up the childrens faces. Great 💡 idea.

Cecilia, 21.11.2018, Bunch

Hi Santa and his elves ;) I want to say a Big Thank you! I am totally surprised by the quality. My niece was in heaven)) GREAT JOB! Definitely will order with you again :) All the best, Doina

Doina, 21.11.2018, TILBURY

Thank you Elfi, my husband and I are delighted with the video for our three little granddaughters. We will be having a Chrismas Eve reveal and can't wait to see their little faces. It's that little bit of Santa magic. You have done a fabulous job, well done we will be back next year.

Cherie Barnes, 19.11.2018, Perth, Western Australia

Great video - would recommend for all kids, my 2.5 yr old is a little too young still to understand the concept in itself but she smiles every time she sees her picture come up!

Mandy, 19.11.2018, Dublin

My granddaughters loved it.in excellent behaviour now lol.very easy to make!

Lynne, 18.11.2018, Belfast

The videos are great I have purchased three, I have found that the sibling video is not as great as the single child video however, less photos and personal references

Vanessa, 18.11.2018, Brisbane

Worth every penny, its awesome. If i knew i would do it long time ago. I will do it every year from now on.

Mihaela, 16.11.2018, Doncaster

My Grandson loved it. He knows now he must be good because Santa is watching him.

Sharon McQuade, 16.11.2018, Peterborough

My granddaughter loved her message from santa 🎅

Rae, 16.11.2018, Ashford

Gret video, joyful and engaging. It Washington vero easy to make. It will be, for the third year, a lovely Christmas gift for my little child.

Malu, 15.11.2018, Ascoli Piceno

I do this every year my little one loves the letter.

Martin Ivill, 15.11.2018, Manchester

Great video, my boys loved it, would highly recommend. Very easy to prepare. 5*

Ché, 15.11.2018, Leicester

Our 3yr of making these videos. Great service, great quality. Good to see new video choices each year and the message from Santa to mention he saw them last year. Nice touches that make this stand out from other products

Sue, 13.11.2018, Liverpool

Excellent film! Very easy to make!! Only downside is my daughter wants to watch it all the time as she loves it :) we know it word for word lol

Jodi, 12.11.2018, East Sussex

Very good and my son loved it.

Cheryl, 12.11.2018, England

just to see my granddaughters face light up was worth every penny,

veronica, 10.11.2018, islington

My daughters name is missing. It’s an Irish name. She is called Ita (pronounced i -ta) Please can you add it so she can have a more personalised video as “cutie pie” doesn’t quite work Thank you

Andrea Garcia-sangil, 10.11.2018, London

Our comment: Dear customer, In order to report a missing name, please click on "missing name" while personalising the video and write down the name with your email, this way you will receive a notification as soon as the name is available in our database. All the missing names should be recorded within two weeks. Shall you need our assistance, please email us at [email protected] Kind regards, Elfi team

Amazing video, worth every penny. My daughter loved it.

Ella, 07.11.2018, London

I tried several times to make payment and it would not accept I wanted to make 2 separate messages for my 2 Grandaughters after having received the first Christmas message free for my youngest granddaughter.

Jacqueline, 06.11.2018, London

Our comment: Dear customer, We have reach you on your email to help you out. Sincerely yours, Elfi team

As every year my kids loooved the video message from this year. Thank you sooo much💜

Arzu Mouchtar, 03.11.2018, Belgium

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GDPR Information

Dear client,

Our main goal is not only to deliver personalised letters and videos from Santa, but also to protect your data on our website.
As always, we have made every effort to secure the information entrusted to us. In connection with the new European General Data Protection Regulation (GDPR) in force from 25 May 2018, we would like to inform you that we have completed the work of adapting our website to the upcoming changes.
Check below for exactly what we have done to better ensure your safety on our site.

Change of data security policy.
What does this mean for you?

The changes introduced result from the need to adapt our activities and documentation to the requirements of the GDPR, which is effective from 25/05/2018:
- shorter time of data storage on the website
- downloading only personal data necessary to fulfill the order
- amendment of the Regulations and the Privacy Policy aimed at creating an even safer version of the website
- providing you in a clear and transparent way for what we process your personal data, how we protect it, and what rights you have in relation to it

The above points will not affect the implementation and the quality of services provided by us.

Learn more

Check our "Privacy Policy" and "Regulations" pages to learn more about SANTA Piotr Zielawski's privacy policy and our data protection activities. If you have any questions related to this update, please contact us by email at [email protected]

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