If your child or the person for whom the letter was ordered is not completely enchanted with our letter, you can send it back together with your Withdrawal Agreement within 60 days from the payment being recorded and receive a 100% refund of the price you paid, no questions asked. The money, together with the return postage cost, will be transferred to the account indicated in the claim no later than 14 days from the date of posting the returned letter.

If after watching the video message from Santa you decide that Santa did not meet your expectations and could have done better, you can request a 100% refund of the price you paid within 60 days from the payment being recorded. In order to receive a refund, you just need to e-mail us your statement of Withdrawal Agreement. The money will be transferred to the account indicated in the claim no later than 14 days from the date of submitting the claim.

No loopholes or asterisks.