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Reviews

Every purchase you make is a great challenge and a wonderful motivation for us. Together with Santa Claus, we do our best so that every child can have an unforgettable and magical time of happiness. In return, you send us truly wonderful messages, or sometimes even whole stories , which you can read below. Those reviews are 100% real, unedited, and added by our clients . They really warm our hearts.

5,0/5 of (37289) reviews
Thank you!
Your feedback (37289):
  Fantastic videos. Very good quality. My son and all of the family really enjoyed watching these personalised videos. The Christmas Eve one was a great addition to my sons Christmas Eve box.
  John morris, 26.03.2019, North Shields    
  What a disappointment. The video was minimal and the whole system was geared towards upping your purchases. I tried Elfi after becoming disenchanted with a similar site which has reduced the length and content of messages over the last few years but I'm afraid that I won't bother next year.
  Adele Thomas, 15.01.2019, Denbigh    
  My girls loved the vedio, I have ordered for 2 years, very brilliant, high recommend!
  Mingjuan, 10.01.2019, Dublin    
  My daughter absolutely loved this video! It was so magical, even for the adults. I have never seen anything as brilliantly done like this before. I was 1000% pleased with the outcome. To see the look on my daughter's face was a dream! I would definitely purchase again. Thank you so much!
  Rachel, 08.01.2019, Rotherham    
  It was fantastic. My son watch it every day. It is miracle...
  Marina, 07.01.2019, Melbourne    
  We were so happy with our video. It was so realistic and my daughter thought it was real. Including the photos of the kids and using their names meant that it was believable. It came really quickly too, which was great. My only criticism is how the kids names were pronounced. Otherwise it was brilliant.
  Bianca, 05.01.2019, South Australia    
  Awww my girls were absolutely amazed with their video from Santa!! Their faces were a picture when they saw their own photos and heard all the personalised incerts. It was beautifully done and something they have replayed over and over again. Thank you, I’ll be back next year x
  Michelle, 02.01.2019, Scotland    
  I Love it!!! We speak Polish but my daughter read in English was do great to have option to choose language. They both Love it!!! It was third Year having letters from you and i will do it next Year and untill they will believe in Santa! I really Love it and kids Love it more great experience and huge smiles on their faces!
  Monika J., 02.01.2019, Yeovil    
  The video was top class, really believable, even mum and dad nearly believed, well worth the money and very speedy service, Highly recommend this product!
  Olivia Pugh, 02.01.2019, Herefordshire, UK    
  Hi I'm saying it was the best
  Kelsey, 02.01.2019, United States    
  My son was so happy to see this video with photos of him and his name. This is my third year getting videos from elfsanta and I will continue fir many more years. Great quality and fast helpful service.
  Siobhan, 01.01.2019, Ireland.    
  I thought the quality and turn around of the video was very good, however I found the cost quite expensive having used other companies previously. The reason I felt obliged to pay your charges was because you seemed to be the o my company that offered a video to multiple children
  Ben Rogers, 31.12.2018, Hawick    
  Amazing video. My son was very happy and excited. Thank you.
  Roksana, 31.12.2018, Luton    
  Fantastic! I used the same video last year and it was magical. I have 3 children so it would be great to be able to show 3 separate photos and images of their toys.
  Lewis Woolley, 31.12.2018, London    
  Fantastic video. Love these. Really involved the children. Will be back next year.
  Troy cargill, 31.12.2018, Skegness    
  i sent the video to my daughter in australia.it was a magical experience for her to hear the personalised message and although she is far from home, it brought a bit of the christmas magic here, across the world to her
  Robert, 30.12.2018, Dublin    
  Great and quick service. Fully recommended!!!
  Waldemar Potocki, 30.12.2018, Coventry    
  My Grandaughter absolutely loved it.Well made brought tears to my eyes in a good way.
  Lesley Ward, 30.12.2018, London    
  Best Christmas video i have seen and my daughter just loved it. It'll be a annual purchase from now on. Thank you!!!
  Paul, 30.12.2018, cork    
  Brilliant Idea - my daughter is 7 and had wrote to Santa a while ago - her face lit up when Santa showed her a picture of her letter. I think it will be something she’ll always remember. Thank You.
  Sue, 30.12.2018, Durham    
  My 6 year old absolutely loved her Santa video. Highly recommended!
  Liezl Wienand, 30.12.2018, Dublin    
  Amazing videos brings Xmas to life for our family every year
  Erin, 30.12.2018, Darwin    
  Website hard to use. Was told at the beginning what photo's were needed but never had the opportunity to add them, plus cropping was an absolute nightmare. Took at total of 3 plus hours to "make" video. Could honestly say will not buy next year nor recommend!
  Jennifer, 29.12.2018, Bury St Edmunds    
  Absolutely thrilled with message.The wonder on my sons face will be a memory i will cherish forever and made my christmas wish come true.
  Niamh sweeney, 29.12.2018, Ireland    
  Amazing! My daughter is 3 and was amazed at how Santa knew her name and the photos were a great touch! Will definitely get one next year.
  Rebecca, 29.12.2018, Brighton    
  I loved this video and so did my kids. It was very cute and magical. The children's reactions were wonderful to watch. Perhaps a little more personalisation would be great, similar to the options already available but more of it :) Not complaining though. Worth every penny! Can't wait till next year!!
  Ngoc, 29.12.2018, Sydney    
  Excellent video, daughter's eyes lit up with amazement when Santa said her name and she saw her photos and the Santa list she wrote,a magical experience
  Darren, 28.12.2018, Waterford    
  Very happy with the video, my boys faces were priceless, they absolutely loved it. The idea makes Christmas even more magical for kids. A big thank you and we will recommend your website to our friends
  Agnes, 27.12.2018, Swansea    
  My three grandkids were amassed at their Santa video with their pictures and messages included. They have the video worn out playing it .truly amazing. Thank you
  Sara, 27.12.2018, Galway    
  What an absolute joy to see our Grandson's face when he watched the video. It was quite magical! Many thanks to you.
  Mel H, 27.12.2018, Kent    
  Really lovely video. My kids thoroughly enjoyed the experience.
  Yuki, 27.12.2018, United    
  Great!
  Hoa, 27.12.2018, Hanoi    
  I brought this last year for my son, who is now 5 and downloaded it to the computer, he watched it on a regular basis throughout the year and that's why I decided to get another this year. The new one didn't disappoint either and he watched it regularly up until Christmas eve. Quality of the video is amazing, the santa looks the same as the last one and the up loading of the pictures is very easy.
  Mandy, 27.12.2018, London    
  Excellent product. The little boy loved it.
  Joe, 27.12.2018, Limerick    
  I know you only put up five star reviews so this seems, again, a waste of time. The product itself was brilliant but I was charged three times and it seems impossible to get anyone to give me a refund for the two extra videos. A real shame as it left a bitter taste and I shan't make the same mistake next year.
  Adrian Blomfield, 27.12.2018, Lochearnhead    
Elfi’s response: Hi Adrian, thank you for sharing your opinion. As in our system there is no order made connected with your e-mail address and we didn't get any e-mail message from you previously, , please reach us at [email protected] and send proof of made payments. We will check that issue. All the best, Elfi Team
Merry Christmas! Elfi
  Grandson of six was really excited and just loved his message from Santa. Put it on a computer stick and he constantly watches it. Ten out of ten.
  Jim, 26.12.2018, Ayr, Scotland    
  I thought the video was magical. My only sadness was we couldn’t write our sons name as it was on the list which just made it not 100%. But I realise that would make it more complicated and I’m sure not a bit deal for most. Overall I found it enchanting and really well done. Thankyou.
  Rebecca Collins, 25.12.2018, Molesey    
  Fantastic, really recommend this ,, kids loved it,,the best Santa video experience ever,, will definitely do it next year,100%,,
  Robert James, 25.12.2018, Stoke on trent    
  Lovely my Granddaughter was amazed to hear her name.
  Geraldine Geoghegan, 25.12.2018, Co. Dublin    
  So disappointing. Didn’t have our daughters name on the list of names that you can use. And no way of adding it to the list. Their solution was ; wait until next year and her name will be available then. Didn’t show it to the kids. Waste of money. Avoid.
  Adrian, 25.12.2018, Ireland    
  What a fab purchase. Our grandsons were absolutely enthralled by Santa's house. So good I think I believe in Santa again. Can't wait for next year's choices.
  ESTHER BAGGOTT, 25.12.2018, COALVILLE    
  Quality of video was very good. Customer service was excellent. Was unfortunate that name needed wasn't available. Despite that I will be purchasing another story next year. Hopefully name will be updated.
  Caroline, 25.12.2018, GREENOCK    
  My boys absolutely loved the video from Santa! They were amazed Santa had photos of them and even had their letters they had sent him! Very magical.
  Sarah, 25.12.2018, Perth    
  Our 3 children absolutely love this video from santa. Can't wait until next year so that they can watch the santa video again. X
  Amanda Tranfield, 24.12.2018, Milton Keynes    
  Not pleased, Christmas eve and still no letter. I purchased letters, checked out with PayPal and only after I placed order was delivery time made clear. Most companies state delivery prior to checkout, but as a .co.uk website thought over a week to deliver would be sufficient, but no... not at all happy and purchased two letters. Wont be using you again.
  Katie, 24.12.2018, LEICESTER    
Elfi’s response: Hi Katie, thank you for sharing your opinion. The shpping time is up to 10 working days. This is stated both in the FAQ and in the Term&Conditions on the website. Because the purchase was made on 17.12.18, you should get the letters until now. If you didn't get the letters on time, please let us know at [email protected] All the best, Elfi Team
Merry Christmas! Elfi
  Absolutely fantastic video my little ones aged 3&5 thought it was truest amazing!!
  Laura, 24.12.2018, Coventry    
  Very sad that my kids have not yet revived their letter
  Reena Parmar, 23.12.2018, Watford    
Elfi’s response: Hi Reena, If, despite the timely dispatch, the addressees have not received letters, send us to [email protected] a completed withdrawal from the contract in order to receive a refund. https://www.elfisanta.uk/complaints-and-refunds.html All the best, Elfi Team
Merry Christmas! Elfi
  Fantastic!! My little boy loved it. So easy to use.
  Caz, 23.12.2018, England    
  It’s an amazing video my nephews and niece loved it. Thank you
  Kalani, 23.12.2018, Melbourne    
  Video is amazing, I watched it myself about four times and it is what you would expect Santa , the elves and his house etc ., to be like. Couldn't hold it until Christmas and my granddaughter's reaction was magical.great video in every way. Thank you.
  Rosaleen, 22.12.2018, Ireland    
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