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Your opinion is
important to us. We read them all. No exceptions.
9.8/10 from (20020) reviews

Every purchase you make is a great challenge and a wonderful motivation for us. Together with Santa Claus, we do our best so that every child can have an unforgettable and magical time of happiness. In return, you send us truly wonderful messages, or sometimes even whole stories , which you can read below. Those reviews are 100% real, unedited, and added by our clients . They make our heart beats faster.
Thank you.

Add your review:
Did you manage to record your child's joy when he/she saw the message from Santa Claus? Now you can share this moment with others by adding a picture or a video to your opinion.
Your reviews (20020):
  Nice video but Disappointed that they didn't mention before buying only a few names available to select from. Not as personal as I expected
  Sultan Hassan, 18.03.2017, London    
  FANTASTIC! Santa seems so real I was amazed! Story is great. Fab all together! Worth every penny.
  Kamila Whiteman, 07.03.2017, Hull    
  yes it was a lovely little video to show my children. one quick question, is it possible to keep the little video alive, so that I can show it to my children when they are older, look forward to your reply thanks suzanne
  suzanne gavan, 16.02.2017, dublin    
  Fantastic video, my little girls absolutely loved it. It was magical. Only one thing I can criticise on and that is; my daughters names were not on the list, so it would be nice if there was an availability to type in the child's name.
  Vanessa Cross, 25.01.2017, South Shields    
Our comment: Dear customer, thank you for your message we will make sure your daughters names are added on the list for next Christmas. Yours sincerely, Elfi team
  Brilliant, top quality personalised video, totally recommend it
  Julie G, 20.01.2017, Milton Keynes    
  Great - kids loved it
  Alys Sawell, 15.01.2017, Surrey    
  Absolutely Magical. My son loved it & was mesmerised. Well worth it! See you next year lovely people
  angela Hope, 10.01.2017, Basingstoke    
  The film was lovely, our little boy was amazed to hear Father Christmas talking to him
  M Baillon, 10.01.2017, South Wales    
  For me this video made christmas day. It was the perfect day to set the tone and my son age 6 absolutly believed it! The combination of Santa using My sons name along with actual photo's made it and even more magical experience and Ihave to say an emotional one for me as Seeing my Son watch rhe video with such delight really touch my heart! Definately signing up again for next year!
  Jo Thompson Thompson, 10.01.2017, London    
  Absolutely beautiful, my boys loved it
  SUZANNE CLARKE CLARKE, 09.01.2017, Bury St Edmunds    
  The kids really loved hearing their names and seeing the photos. Only issue was that it was not clear that for 2 kids that you needed to put in photos with both of them in it so it ended up that one appeared first and then when it got to the Nice List the other one appeared.
  Rosaleen O'Kelly, 09.01.2017, Cork    
Our comment: Dear customer, please send us an email next time at [email protected] so we can fix this problem of mixed photos. Yours sincerely, Elfi team
  My neice loved the santa message video she was shouting at the screen as he was searching for her on the good list the relief on her face when he found her was heartwarming. The site was easy to use and i will be ordering next year for all my neices and nephews the wowcher deal was money well spent but i did have an issue with it working on my phone and ipad it eventually worked on my sisters phone
  Elaine Strawbridge Strawbridge, 09.01.2017, Fife    
  Brilliant and excellent value for money. The children were totally memorised
  Brenda Emmerson, 09.01.2017, london    
  Our sons were totally amazed by the video - as were we! Its accuracy and 'authenticity' were exceptional, and the length was ideal for keeping young, excitable minds engaged. Our family will cherish this for many years - thank you!
  Orlette Beharry, 09.01.2017, London    
  Excellent! Very quick service. Completely enthralling video, made Christmas Eve even more exciting. Would of liked a Hong Kong option though for places to live .
  Sandra Sandra, 09.01.2017, London    
Our comment: Dear customer, thank you for your message we will do our best to add Hong Kong in the option for the next year. Yours sincerely, Elfi team
  This was a great way to end the Christmas build up with the children watching it before bed on Christmas Eve. Only down side was my daughter's name was not on the list of choices but managed to find one that sounded similar. She didn't notice! Would recommend and will do it again next year.
  Neil Gauld Gauld, 08.01.2017, Reading    
Our comment: Thank you for your message, I have emailed you, please let us know what is your daughter's name so we can add for next year. Yours sincerely, Elfi team
  Brilliant, very well done, and my Grandson was so happy...
  Geraldine Geoghegan, 08.01.2017, Dublin ROI    
  Excellent Customer Service. Fantastic Video. Delighted Children. Thank you.
  J O Driscoll, 07.01.2017, Kerry    
  My daughter was stunned Santa knows everything :) She really enjoyed it, we watched just before she went to bed on Christmas eve.
  Sandor Pinter Pinter, 06.01.2017, Twickenham/London    
  Loved the video, but could you add Matilda to your list next time please
  Evelyn Treacy, 04.01.2017, Dublin    
Our comment: Thank you for your message, Matilda will be added for next year. Yours sincerely, Elfi team
  That was fantastic.Kid's enjoy.
  Liene Kreicberga, 30.12.2016, Wellingborough    
  My daughter loved the finished product. It helped her go to bed on Christmas eve. She heard every personalised part and often repeats it now. My only dissappointment was that the preview didnt play very well on my iphone, but kept getting stuck and sounded very stuccato. I almost returned it. However once downloaded to a computer, played beautifully with no problems. This might be worth mentioning to orospective buyers.
  Jacq Fala, 29.12.2016, London    
  This video made my little granddaughters Christmas Eve really special. She watched it just before she went to bed so she had lovely thoughts to fall asleep with. Better than any Santa letter. Fantastic service.
  Anne Earl Earl, 27.12.2016, Canvey Island    
  My children loved the letter and the listened to me delightfully when I read it. I took a little bit more than I expected to arrive, but still got in time. I recommend it!
  Isabel Mendoza, 26.12.2016, Torrelodones (Spain)    
  Very quickly arrived, very good impression
  Ispasoiu Eduard, 25.12.2016, Bucuresti    
  Excellent service and children very happy with video. Thank you. Also very good response and prompt action when there was a slight problem with the first copy.
  Joan McDermott, 24.12.2016, Newport    
  Im really happy with the elfi video. The only drawback is that it dont comes in swedish. Hoppfully its comming.
  Mats Andersson, 24.12.2016, Arlöv    
  Absolutely brilliant customer service and a very well-made video...overall, we are very satisfied and every friend we showed bought a video too! Thank you!
  Ian Nash, 24.12.2016, London    
  Excellent video. My 5 year old son was amazed by it. Will do it again next year.
  Debby Wellington, 21.12.2016, Hertfordshire    
  Brilliant my son was amazed watching it!!
  Kay Skitt, 15.12.2016, Walsall    
  Very happy with the video, although we purchased for 2 kids and only one of the kids names were included on the naughty/nice list so we had alittle explaining to do but other than that we were delighted with their reaction.
  Marc Jamieson, 14.12.2016, Auckland    
  Wonderful video! We were surprised for the quality of the video and how you add our pictures and names. thanks
  Pilar M, 14.12.2016, Dover    
  The video is great... but I noticed that another review had the same issue as me. Before showing my 2 daughters, I skimmed through the video and noticed that Santa had said "You live here" but was a picture of my daughter's toy she wants for Christmas. I know I checked the pictures I submitted before ordering so to know that I wasn't the only one that had the same issue doesn't make me feel as bad... but I paid nearly $20 for this, so I expect better. Wish we are able to at least view the video (or the parts that we personalized) before our payment is submitted.
  Tiffany Domingo, 14.12.2016, Elk Grove, CA    
Our comment: Please check your emails, we can fix the problem. Yours sincerely, Elfi team
  Letter from Santa Claus was great for our 5 year old granddaughter who thought it was fantastic.
  Andrew Cain, 12.12.2016, Bellshill    
  I have not received my letter which was posted 10 days ago - very disappointed in this service - despite having contacted them - no response
  Laura Gargan, 12.12.2016, Northern Ireland    
Our comment: Dear customer, our letters are delivered within 10 working days, you should receive it by Wednesday from now, I have emailed you. Yours sincerely, Elfi team
  Excellent video, greatly enjoyed by our 7-year-old grandson and near-2yo granddaughter. Happily, young Michael is still a believer and is determined to be on best behaviour - at least up to the 25th! Thanks, nice concept.
  Roger Ware, 11.12.2016, Truro, Cornwall    
  Absolutely wonderful video! Our son is just learning about christmas and to see his eyes widen when his name was mentioned and photos appear was unforgettable!! Its so quick to put together for busy parents and the finished video is received within hours. First class service and we are looking forward to next years video. Thanks Elfi
  Hellen Hamilton-Murphy Hamilton-Murphy, 08.12.2016, Canterbury    
  I received a video message and letter both were amazing and seeing my kids smile was priceless. Thank you so much. Brilliant costumer service as well.
  sarah vigus, 06.12.2016, BRIDGEND    
  Video was excellent apart from santa got the name wrong for one of the grandchildren and as it was a joint video it would have been nice for each of the children to see a wanted present and not just one
  Jennifer Jones, 04.12.2016, Camborne    
Our comment: Thank you for your feedback, please check your emails. Yours sincerely, Elfi team
  I sent the letter to my parents as I won't be with them for Christmas this year. It gave me the perfect way to tell them how much I will miss them. As a family we love all things Christmas and I know they were thrilled that Santa took the tome to write to them.
  F Carter, 03.12.2016, London    
  The video and letter were both excellent. However we encountered a slight misprint on the certificate included with the letter. Certificate is spelt with one 'F'.. not two ( see photo added ) !! Not going to send the whole back just for one letter, but check the contents thoroughly when they arrive.
  Lorraine Steele, 02.12.2016, London    
Our comment: Dear Lorraine, Thank you forr sharing your opinion. We are very sorry for that mistake. A new diploma was already resend to you. Please take our apologies. All best! Elfi Team
  Loved it .very special . My stepdaughter was so happy the amazement on her face was priceless....
  Teresa Dyett, 01.12.2016, Poole    
  The video made my son cry from happiness. It is wonderfull service. I strongly recommend it to anyone who wants to add a little sparkle to their little ones dream worlds ❤️❤️
  Deniz Dag, 01.12.2016, Essex    
  Very happy with the result and prompt service. This was validated by our two grandsons who were enthralled.
  Robert Keenan, 01.12.2016, Solihull    
  Excellent video my grandson will love it Thank you
  Debbie Hodgetts, 01.12.2016, St. Helens    
  I bought this for my Grandchildren and the sheer amazement and excitement on their faces when they viewed the video it was magical. thoroughly recommend.
  Donna Bidder, 01.12.2016, Bristol    
  The quality was great, however it would be better if you could put in the names and comments of your choice and not pick from a list. They didn't have our names and we had to choose similar names. Also there is only room for 1 letter even though I paid for 2 children. I included 2 letters but 1 came up as Santa said "you live here" and showed the 2nd child's Christmas list. Needs improvement.
  Kathleen Ward, 01.12.2016, Worcestershire    
Our comment: Dear customer, thank you for your feedback it will help us improving for the next year. I have sent you an email regarding the mixed photos and the missing names. Yours sincerely, Elfi team
  really nice video for my grandchildren, but i was disappointed that they did have my 2 grandaughters name, i did add them to the list for next year.
  stacey large, 01.12.2016, birmingham    
Our comment: Dear customer, your 2 granddaughters name will be soon available on our name list. I have sent you an email. Yours sincerely, Elfi team
  Brilliant idea! My daughter loved it!highly recommend!
  Renata Bickus, 01.12.2016, Grays    
  Bought this for my grandchildren in Australia, something for them to look back on, have recommended to my sister for her grandchildren and to everyone where I work
  Lynn Swingle, 30.11.2016, Basildon    
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