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Every purchase you make is a great challenge and a wonderful motivation for us. Together with Santa Claus, we do our best so that every child can have an unforgettable and magical time of happiness. In return, you send us truly wonderful messages, or sometimes even whole stories , which you can read below. Those reviews are 100% real, unedited, and added by our clients . They really warm our hearts.

9.8/10 of (28537) reviews
Thank you!
Your feedback (28537):
  Amazing website, my son loved his video.
  Maxine Donnelly, 16.12.2017    
  Was fantastic although my middle daughters name millie wasnt there so her name was slightly different hopefully it will be there next year then will it be absolutely perfect my 4 year old loves it
  Cheryl Duncan, 16.12.2017    
  It was brilliant and my granddaughter was so excited when she saw it.
  Michelle Ord, 16.12.2017    
  Fantastic quality and speedy service. Just a shame I couldn’t have my daughters name. Saving it until Christmas Eve to show her but I’m sure she will love it.
  Laura Pearce, 16.12.2017    
  Shame you don’t use BSL to make a video for children with hearing loss
  Lindsay Nolan Nolan, 16.12.2017    
  Fantastic idea so well planned and the way the photos are incorporated into the video is amazing my 6 year old must have watched the video hundreds of times already. Thank you so much for something a little bit special for my little girl
  Robert Berry, 16.12.2017    
  Fantastic! We all loved it
  Adele, 16.12.2017    
  Well presented. My 3 yr old grandson loved it. Easy to use website, would recommend.
  Angela Gascoyne, 16.12.2017    
  I love your site! I have sent videos to my friends children. They absolutely love their personal videos from Santa. Please may I ask you to add the names Yonas and Miai ( pronounced with I not E Miia not Meea) I really want to send with their names correct as it makes it so special. Thank you
  Karen Boyle, 16.12.2017    
Elfi’s response: Dear customer, Thank you for your message. Unfortunately it is too late for this year to add any names but we will add both of them to our database for next year. Meanwhile I would suggest you to choose an alternative from our list. Kind regards, Elfi team
Merry Christmas! Elfi
  It was lovely & my granddaughter loved it too x
  Linda Leigh, 15.12.2017    
  Absolutely Brilliant! Ordered the message from Santa and it landed in my inbox within a couple of hours. My 3yr old grandson loved it and we’ve not stopped watching it since. Definitely recommend!
  Elaine Parry, 15.12.2017    
  Fantastic service. Never had to speak to anyone but all went as explained on purchase. My son loved it.
  Dan, 14.12.2017    
  My kids loved it, they watched many times, amazing ! Highly recommend.
  Emilia S, 14.12.2017    
  I have emailed twice and sent a facebook message, you say you reply typically within 1-2 Days and it's been over 3 days. I have emailed as i would like a name added and as Christmas is approaching and seeing the review below whereby 2 weeks have by for other customers whose children's names are still not added. What is going to change on this Friday? Perhaps on the site you should provide specific dates where all new names are collated after a certain period and put on the website to prevent anxious parents who are eagerly checking the site to see if the name is added. This communication in turn will relieve the stress from customers and also avoids negative feedback from us. Please let me know when I should expect my name to be added. Thank you Sonia
  Sonia Patel, 14.12.2017    
Elfi’s response: Hi Sonia, thank you for your message. We have been collecting the names till 07.12.17. Now all those names are recorded and we will implement them on our website this Friday. Unfortunatelly, you've send us the request for the name Kaiser on 12.12.17, so this name will be available next year. All the best, Elfi Team
Merry Christmas! Elfi
  Hi I requested the name Amalie to be and you told me it would be added in the next few days. 2 weeks have gone by and still no name. Can you tell me when it is going to happen? Also, I you added Amalie last year!! Why isn’t still there from last year? Look forward to your reply Grantly
  Grantly Butters, 14.12.2017    
Elfi’s response: Hi Grantly, thank you for sharing your opinion. Last time we promised that within 2 weeks all new names will be recorded - not uploaded online. Please check our online lists next week as the mentioned name should be available to be used. All the best! Elfi Team
Merry Christmas! Elfi
  Hi I sent an email on the 2/12/2017 to get Elsie added and it still isn’t there can you tell me when it will be.
  Shurrelle Harrington, 14.12.2017    
Elfi’s response: Hi Shurrelle, thank you for sharing your opinion. The name Elsie is already recorded, but we wait for an implementation. Please mail us on [email protected] after this Friday. All the best! Elfi Team
Merry Christmas! Elfi
  I ordered several golden letters from Santa. my three-year-old granddaughter did not spend a whole day with this letter. she was happy. And the nine-year-old nephew, with the help of this letter, again believed in Santa's existence. Santa's letter in his letter wrote his name. that was great. Thank you very much. That Elfie gave the opportunity to please my little native people.
  jelena nikolajeva, 14.12.2017    
  The video was amazing and magical, kids loved it. However, but disappointing that my daughters name wasn't available and she picked up on it.If you can improve with the names and add a few more personalised features kids would love it and a great help for parents to. Thank you!
  Inakshi Peiris, 14.12.2017    
Elfi’s response: Hi Inakshi, thank you for sharing your opinion. We have already recorded the name you reported. Probably we will make an update tomorrow, so please mail us on [email protected] and we will edit your video by adding that particular name to it. All the best! Elfi Team
Merry Christmas! Elfi
  Dear Sir/madam. I am waiting for Vinaya to be added to names list. a Also how do i use my groupon voucher.
  sim acharya, 14.12.2017    
Elfi’s response: Hi Sim, thank you for sharing your opinion. On 07/12/17 we have finished collecting all new missing names. We have already recorded them and they will be uploaded probably this Friday. Unfortunatelly, you have reported a new name after that date and it will be recorded for the next year. To use your Groupon, please place your order, and after going to a payment section put your code in a grey discount box and press "add". All the best! Elfi Team
Merry Christmas! Elfi
  After all the videos I have ordered over the past couple of years I was disappointed that the code I entered of ELF130 was not honoured Not good as i was told by email it was valid until 15 /12 with 30% off Anyway, that as maybe I still absolutely love the videos and so do my friends and family HaPpY Christmas ? ???
  Stephanie Sedgwick, 13.12.2017    
Elfi’s response: Hi Stephanie, thank you for sharing your opinion. Our staff will contact you today to help and solve that problem. All the best! Elfi Team
Merry Christmas! Elfi
  A magical present which my granddaughter will love on Christmas Eve. I also think that the fact you reply to every concern on the reviews is very good.
  Fiona, 13.12.2017    
  The video was magical. However, one of the childrens names was not on the list. Would it be possible to create names from pre-recorded vowels? For example, the name Edie.
  Marie Cragg, 13.12.2017    
Elfi’s response: Hi Marie, thank you for sharing your opinion. Please expect an update of names at our website next week. The name Edie will be also added. All the best, Elfi Team
Merry Christmas! Elfi
  Absolutly brilliant. You made my daughters christmas. Thank you x
  Sherrie Downer, 13.12.2017    
  I thought the Santa video was absolutely gorgeous. My 5 year old daughter loved it and couldn't believe Santa knew were we lived. Magical!
  Debbie Ward, 13.12.2017    
  My 7 yr olds face was a picture he couldn’t believe it was all about him. Loved it the message was so good.
  Jennie WISDOM, 13.12.2017    
  Great product, little one was happy as Larry to see it! Great job
  Marcel Contoret, 13.12.2017    
  My grandchildren watched the video so intently. They made woos wows at all the perfect places. It made my heart melt to see my grandchildren enjoy Christmas for what it was ment to be all about, it was just like I remember Christmas years ago.
  Laura Warner, 13.12.2017    
  I have bought 3 videos !!! Can only say one word : amazing :)
  Alicja Morgan, 13.12.2017    
  Really great came quick little girl will love this. Would get one every year thanks
  Karen Catton, 13.12.2017    
  Absolutely fantastic, the children all loved getting their letters, the smiles are still there for all to see. Well worth it. Also the customer service was amazing too.
  Mark Sach, 13.12.2017    
  They were for young adults and they were very impressed
  Alan, 12.12.2017    
  Fantastic product - the integration of our photos into the video was seamless.
  Peter L, 12.12.2017    
  It really was brilliant and my 4 year old loved it!
  Ben, 12.12.2017    
  Not very impressed , videos were great but the letter had spelling mistakes , also had written in the sentences coma to be removed which obviously shouldn’t have been there .
  Lyn Mcgauley, 12.12.2017    
Elfi’s response: Dear customer, We print the letters the way customers edit them, before placing your order we kindly remind you to read and agree to the content of the letter. Kind regards, Elfi team
Merry Christmas! Elfi
  The smile on my 10 year old daughtes face when she read the letter. It was really worth it. Very impressed.
  Linda, 12.12.2017    
  Excellent!!! :) :)
  Ewa Hadamus, 12.12.2017    
  Amazing idea kids loved it they really believed it
  Anna Balmer, 12.12.2017    
  Brilliant x
  Joanna Williams, 12.12.2017    
  Excellent service and a magical output.
  Daryl Stevenson, 12.12.2017    
  my little grand daughter was amazed thank you so much x
  paula armstrong, 12.12.2017    
  I just wish I was 5 again and waiting for Santa like my son! Absolutely brilliant, the shock on his face was immeasurable! I did not think it was going to be this good! Amazing! Thank you so much
  Natasha, 12.12.2017    
  what a wonderful way to start Christmas,every one was in awe of the video.well done santa.
  maureen frances brearley, 12.12.2017    
  Catherine Ferrer, 12.12.2017    
  The delight on my 6yr old sons face when the letter was delivered was magical. Really good quality and worth every penny.. I will be purchasing this again next year.
  Frances Holland, 11.12.2017    
  Our daughter gave us a last minute letter for Santa, we saw Elfi and perfect solution. Great idea lovely letter and other items included she was so excited when it dropped through the letter box. Thank you so much for the speedy reply.
  Andrew Sawyer, 11.12.2017    
  Missing names still haven't been added. I was told beginning of December, any idea when Freya will be added? I've already purchased the voucher so at the moment I've wasted my money!!
  Katie Harris, 11.12.2017    
Elfi’s response: Dear customer, There is a short delay but all missing names will be added as soon as possible. Please accept our apologies. Kind regards, Elfi team
Merry Christmas! Elfi
  Anthony Byne, 11.12.2017    
  Excellent service and idea. Our 7 year old absolutely loved it! Thank you so much
  Eluned Allen, 11.12.2017    
  Thanks so much every year you light up my little daughters Christmas your doing a fantastic job she loved her video thank you merry Christmas 🎅💕
  Faye Beggs, 11.12.2017    
  Very good
  Sandra Robinson Robinson, 11.12.2017    
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