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Reviews

Every purchase you make is a great challenge and a wonderful motivation for us. Together with Santa Claus, we do our best so that every child can have an unforgettable and magical time of happiness. In return, you send us truly wonderful messages, or sometimes even whole stories , which you can read below. Those reviews are 100% real, unedited, and added by our clients . They really warm our hearts.

Thank you!
Your feedback (37290):
  Absolutely brilliant kids loved it. Worth every penny will definitely be back to buy again next year
  Marty Mitch, 20.12.2017   
  Great idea but only had the choice of the one spelling of my son, which was Finn my sons name is Fin
  Charlie Tregellis, 20.12.2017   
  My 5 yr old son absolutely loved it, the photo of him and his friend was his favourite , we have forwarded it all our friends and family, fantastic idea!🇳🇿
  Charlie Tregellis, 20.12.2017   
  Great . My 2.5 year old daughter loved it the personalisation was very good. When the picture of her present came up she was hanging around my neck shouting Teddy teddy teddy. That's my house that's my house was the next exciting moment when the picture of our house came up. I know she is only 2 1/2 But it was worth every penny to see the smile on her face. Will definitely use next year again. Thanks
  Anthony Doherty, 19.12.2017   
  Fantastic, My Nephew loved it and so did i seeing the joy and innocents of a 6 year old that is so precious.
  Andy Coles, 19.12.2017   
  My grandchildren were completely enthralled by the video.
  Malcolm Jackson, 19.12.2017   
  Absolutely brilliant and magical ?? It’s worth every penny, It’s made the children believe even more now......even me ?. It was very quick only thing it didn’t have my daughters name Ariah, but it’s a hard name to have and she’s only 1 this Christmas anyway. Thanks merry Christmas ????
  Marc Carroll, 19.12.2017   
Elfi’s response:Dear customer, Thank you for your message, Ariah will be added to our name list for the next season. Kind regards, Elfi team
Merry Christmas! Elfi
  Lovely but not enough personalisation, my daughter's name wasn't even in the database and you couldn't add it
  Ines Morreale, 19.12.2017   
  After telling my kids how magical Santa is, then spending all day trying to load his ‘magical email’, didn’t inspire much Christmas spirit. I don’t think it was as exciting as we anticipated. Then to attempt a refund, we had to sign a lifelong banning of future elfi products. Insane.
  Rachel Waite, 19.12.2017   
Elfi’s response:Hi Rachel, thank you for sharing your opinion. Please clarify where did you find sch information about being banned from placing another order after being refunded? All our customers have a guarantee of a refund within 60 days from payment acceptance. Please provide more information about that case so we will be able to find a suitable solution. All the best! Elfi Team
Merry Christmas! Elfi
  This was magical! I usually get a letter from Santa but my children enjoyed the video so much more, watching over and over again!
  K Phillips, 19.12.2017   
  Hi, I bought the Santa video via Groupon on last Friday. I am still waiting for the video. I am not sure who to contact?
  Kasia Howe, 19.12.2017   
Elfi’s response:Dear customer, A member of our staff will contact you asap to help you out. The email to reach is [email protected] Kind regards, Elfi team
Merry Christmas! Elfi
  Really pleased! A lasting Christmas memory for my granddaughter! She loved it!
  Fern M, 18.12.2017   
  Brilliant idea, can't wait to see my daughters face when she sees it, Really quick as well, recommended to so many people, will be using every year until daughter finds out Santa isn't real. Lol
  Craig Dungate, 18.12.2017   
  really pleased again this year this is the second year I have brought from you my daughter lives the videos thankyou I have a very happy little girl happy Christmas
  Carol Cutts, 18.12.2017   
  Very nice and suitable. Would recommend only one child at a time
  Mary Mary A, 18.12.2017   
  Really fast delivery time, quality is amazing, my son who is 4 sat with the biggest smile, for me that was the best present ever. Thank you
  Mandy L, 18.12.2017   
  Movie is fantastic. Good job.
  Slawomir Jakubowski, 18.12.2017   
  Delighted with both video's for grandchildren. Nice professional work and no waiting around.
  Geraldine Geoghegan, 17.12.2017   
  Such a lovely idea to bring it to life and personalised with the name is very special
  Eirene Massow, 17.12.2017   
  The only thing easy and fast to navigate on this site is the feedback page. It's taken hours for me to upload the photos and now it's lost the whole thing.
  Frustrated In Oz, 17.12.2017   
Elfi’s response:Dear customer, We're sorry to hear that, do you have an updated version of your browser? Kind regards, Elfi team
Merry Christmas! Elfi
  This idea is brilliant, my daughter who is nearly 7 was starting to doubt that Santa was real😟. But after she received a personal video email from Santa himself, this truly cemented her belief in Santa for a good few more years to come. Thanks & Merry Xmas.
  Tony Davies, 17.12.2017   
  10/10 Amazing. Showed video to our 7 yr old son who was wavering, after words of advice from Santa and seeing "mam and dad who love him very much" he got a bit emotional but now believes for at least another year. Thank you
  Jaki Hardy, 17.12.2017   
  Fab! Used it for my class and they were thrilled!
  Leonora C, 17.12.2017   
  Excellent - My children loved the personalised authentic letters!
  Neil G, 17.12.2017   
  Totally amazing!!!!! My Grand daughter who is age 4 loved it!!
  maxine wicks, 17.12.2017   
  Amazing website, my son loved his video.
  Maxine Donnelly, 16.12.2017   
  Was fantastic although my middle daughters name millie wasnt there so her name was slightly different hopefully it will be there next year then will it be absolutely perfect my 4 year old loves it
  Cheryl Duncan, 16.12.2017   
  It was brilliant and my granddaughter was so excited when she saw it.
  Michelle Ord, 16.12.2017   
  Fantastic quality and speedy service. Just a shame I couldn’t have my daughters name. Saving it until Christmas Eve to show her but I’m sure she will love it.
  Laura Pearce, 16.12.2017   
  Shame you don’t use BSL to make a video for children with hearing loss
  Lindsay Nolan Nolan, 16.12.2017   
  Fantastic idea so well planned and the way the photos are incorporated into the video is amazing my 6 year old must have watched the video hundreds of times already. Thank you so much for something a little bit special for my little girl
  Robert Berry, 16.12.2017   
  Fantastic! We all loved it
  Adele, 16.12.2017   
  Well presented. My 3 yr old grandson loved it. Easy to use website, would recommend.
  Angela Gascoyne, 16.12.2017   
  I love your site! I have sent videos to my friends children. They absolutely love their personal videos from Santa. Please may I ask you to add the names Yonas and Miai ( pronounced with I not E Miia not Meea) I really want to send with their names correct as it makes it so special. Thank you
  Karen Boyle, 16.12.2017   
Elfi’s response:Dear customer, Thank you for your message. Unfortunately it is too late for this year to add any names but we will add both of them to our database for next year. Meanwhile I would suggest you to choose an alternative from our list. Kind regards, Elfi team
Merry Christmas! Elfi
  It was lovely & my granddaughter loved it too x
  Linda Leigh, 15.12.2017   
  Absolutely Brilliant! Ordered the message from Santa and it landed in my inbox within a couple of hours. My 3yr old grandson loved it and we’ve not stopped watching it since. Definitely recommend!
  Elaine Parry, 15.12.2017   
  Fantastic service. Never had to speak to anyone but all went as explained on purchase. My son loved it.
  Dan, 14.12.2017   
  My kids loved it, they watched many times, amazing ! Highly recommend.
  Emilia S, 14.12.2017   
  I have emailed twice and sent a facebook message, you say you reply typically within 1-2 Days and it's been over 3 days. I have emailed as i would like a name added and as Christmas is approaching and seeing the review below whereby 2 weeks have by for other customers whose children's names are still not added. What is going to change on this Friday? Perhaps on the site you should provide specific dates where all new names are collated after a certain period and put on the website to prevent anxious parents who are eagerly checking the site to see if the name is added. This communication in turn will relieve the stress from customers and also avoids negative feedback from us. Please let me know when I should expect my name to be added. Thank you Sonia
  Sonia Patel, 14.12.2017   
Elfi’s response:Hi Sonia, thank you for your message. We have been collecting the names till 07.12.17. Now all those names are recorded and we will implement them on our website this Friday. Unfortunatelly, you've send us the request for the name Kaiser on 12.12.17, so this name will be available next year. All the best, Elfi Team
Merry Christmas! Elfi
  Hi I requested the name Amalie to be and you told me it would be added in the next few days. 2 weeks have gone by and still no name. Can you tell me when it is going to happen? Also, I you added Amalie last year!! Why isn’t still there from last year? Look forward to your reply Grantly
  Grantly Butters, 14.12.2017   
Elfi’s response:Hi Grantly, thank you for sharing your opinion. Last time we promised that within 2 weeks all new names will be recorded - not uploaded online. Please check our online lists next week as the mentioned name should be available to be used. All the best! Elfi Team
Merry Christmas! Elfi
  Hi I sent an email on the 2/12/2017 to get Elsie added and it still isn’t there can you tell me when it will be.
  Shurrelle Harrington, 14.12.2017   
Elfi’s response:Hi Shurrelle, thank you for sharing your opinion. The name Elsie is already recorded, but we wait for an implementation. Please mail us on [email protected] after this Friday. All the best! Elfi Team
Merry Christmas! Elfi
  I ordered several golden letters from Santa. my three-year-old granddaughter did not spend a whole day with this letter. she was happy. And the nine-year-old nephew, with the help of this letter, again believed in Santa's existence. Santa's letter in his letter wrote his name. that was great. Thank you very much. That Elfie gave the opportunity to please my little native people.
  jelena nikolajeva, 14.12.2017   
  The video was amazing and magical, kids loved it. However, but disappointing that my daughters name wasn't available and she picked up on it.If you can improve with the names and add a few more personalised features kids would love it and a great help for parents to. Thank you!
  Inakshi Peiris, 14.12.2017   
Elfi’s response:Hi Inakshi, thank you for sharing your opinion. We have already recorded the name you reported. Probably we will make an update tomorrow, so please mail us on [email protected] and we will edit your video by adding that particular name to it. All the best! Elfi Team
Merry Christmas! Elfi
  Dear Sir/madam. I am waiting for Vinaya to be added to names list. a Also how do i use my groupon voucher.
  sim acharya, 14.12.2017   
Elfi’s response:Hi Sim, thank you for sharing your opinion. On 07/12/17 we have finished collecting all new missing names. We have already recorded them and they will be uploaded probably this Friday. Unfortunatelly, you have reported a new name after that date and it will be recorded for the next year. To use your Groupon, please place your order, and after going to a payment section put your code in a grey discount box and press "add". All the best! Elfi Team
Merry Christmas! Elfi
  After all the videos I have ordered over the past couple of years I was disappointed that the code I entered of ELF130 was not honoured Not good as i was told by email it was valid until 15 /12 with 30% off Anyway, that as maybe I still absolutely love the videos and so do my friends and family HaPpY Christmas ? ???
  Stephanie Sedgwick, 13.12.2017   
Elfi’s response:Hi Stephanie, thank you for sharing your opinion. Our staff will contact you today to help and solve that problem. All the best! Elfi Team
Merry Christmas! Elfi
  A magical present which my granddaughter will love on Christmas Eve. I also think that the fact you reply to every concern on the reviews is very good.
  Fiona, 13.12.2017   
  The video was magical. However, one of the childrens names was not on the list. Would it be possible to create names from pre-recorded vowels? For example, the name Edie.
  Marie Cragg, 13.12.2017   
Elfi’s response:Hi Marie, thank you for sharing your opinion. Please expect an update of names at our website next week. The name Edie will be also added. All the best, Elfi Team
Merry Christmas! Elfi
  Absolutly brilliant. You made my daughters christmas. Thank you x
  Sherrie Downer, 13.12.2017   
  I thought the Santa video was absolutely gorgeous. My 5 year old daughter loved it and couldn't believe Santa knew were we lived. Magical!
  Debbie Ward, 13.12.2017   
  My 7 yr olds face was a picture he couldn’t believe it was all about him. Loved it the message was so good.
  Jennie WISDOM, 13.12.2017   
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