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Reviews

Every purchase you make is a great challenge and a wonderful motivation for us. Together with Santa Claus, we do our best so that every child can have an unforgettable and magical time of happiness. In return, you send us truly wonderful messages, or sometimes even whole stories , which you can read below. Those reviews are 100% real, unedited, and added by our clients . They really warm our hearts.

9.8/10 of (37234) reviews
Thank you!
Your feedback (37234):
  I teach pre-kindergarten and kindergarten in Shenyang, China. You guys made my childrens’ holiday season much more magical and brighter with the wonderful video! My kids were in total awe to hear Santa call out where they lived, and see Santa have pictures of themselves in his books! This was some of my students’ first experience with this Christmas tradition, and I thank y’all from the bottom of my heart for making this happen! Merry Christmas and a very happy 2018!
  Adolfo Gonzales, 27.12.2017    
  Ordered on 20th Dec - nothing to say it wouldn't be received within 4 days. Still waiting on 27th...pointless now! Surprised it takes so long to PRINT a prepopulated letter - put it in an envelope and post it! Pay enough in posting to receive first class...
  D Brown, 27.12.2017    
Elfi’s response: Hi Brown thank you for sharing your opinion. Your letter has been shippen on 20th December 2017. In the terms&condition it is stated that the maximum delivery time is 10 working days (so it will be 02.01.2018). Please contact us when that particular will be exceeded. Please reach us at: [email protected] All the best! Elfi Team
Merry Christmas! Elfi
  I havemt received my letter so my daughter didnt get it in time for christmas.
  Chelsea Wilden, 27.12.2017    
Elfi’s response: Hi Chelsea, thank you for sharing your opinion. You had purchased a letter on 20th December 2017 and we sent it the same day. The maximum time for delivery is 10 working days due to our terms&conditions. That time will be exceeded on 02.01.2018. Please contact us then if the recipient won't get his or her letter. All the best! Elfi Santa
Merry Christmas! Elfi
  I purchased three vouchers on a deal website. Because I had not used a site like yours before, wasn’t sure what the process was. The site did not explain previously as to how many photos was required and a pic of the home was needed. This took a long time to process the first message. On attempting to repeat the process the website asked for a payment but this had already been done with the purchase of the vouchers. I did not continue with the further two messages and are very unhappy with the site. I will not be using it again.
  Wendy Johnson, 27.12.2017    
Elfi’s response: Hi Wendy, thank you for sharing your opinion. In any problematic case our staff is always willing to help. All you need to do is to contact us at [email protected] After you had went to the payment section, you should put your code from Groupon or Wowcher in a grey discount box and press "add". Then your price would be zeroed automatically. I also have checked your order and you placed the first order successfully, so you should proceed exactly the same with those 2 codes. Because you still didn't use those 2 codes, please contact directly our partner who sold you them as you can ask for a full refund. All the best! Elfi Team
Merry Christmas! Elfi
  I and my grandchildren are disappointed because they didn't get the card in time for Christmas and I'm still awaiting delivery despite being advised that the card was despatched on 18th December.
  Gordon Kirby, 27.12.2017    
Elfi’s response: Hi Gordon, thank you for sharing your opinion. All problems regarding orders should be reported at [email protected] A member of our staff will contact you soon to provide a solution in that case. Please expect our message. All the best! Elfi Team
Merry Christmas! Elfi
  Fantastic!! My little girl was absolutely amazed that santa had send her that video, and that it was clearly the real santa as he had a pic of our house!! Highly recommended.
  Lydia Powell, 27.12.2017    
  Great video, the little one loved it and she watched it over and over! Thanks a lot!
  Gosia Silva, 26.12.2017    
  Great idea for the kids..and really easy to do.. my grand kids love it..
  Alan Stackhouse, 26.12.2017    
  The website could be improved by being more diverse e.g. on the videos for adults section include same sex messages for same sex couples. The man playing santa clause looks like a shopping mall santa. You could get one with a naturally big white beard and portly figure to be just a little less fake looking. The choice of videos could be wider. You haven't done very much work to be charging £7.99. On the plus side the one video for adults youdo have is fun, and the ones for kids sort of bespoke. You have allot of 5 star reviews. Remindsme of Countries that have 99% people vote for the ruling party at elections. Whilst your video is quite good quality and different, you have much that could be improved including price!
  Christopher Ward, 26.12.2017    
  i loved it however i wish i could have put in the correct spelling of the grandchildrens name like meleah and braxston
  mitsy cassell, 26.12.2017    
  Very good and easy to use
  Martin Lowden, 26.12.2017    
  Excellent quality videos, very professionally prepared, my grandchildren lived them.
  Linda Ashdown, 26.12.2017    
  Fantastic
  m w, 25.12.2017    
  Perfect. Lovely message. The name I wanted wasn’t on the list so they were happy to add it to the list!!! Very impressed. My nieces loved it.
  Leah Hulston, 25.12.2017    
  A beautiful way to keep the charm of Christmas alive. Boys of 5 and 8 totally enthralled, ‘he even knew where we lived!!!’
  Vanessa Watkins, 25.12.2017    
  Fantastic !!!! Would recommend to any one with kids young or junior . Mine were really fooled . And they very sceptical at moment !
  Verity, 24.12.2017    
  Fabulous, my 4 year old daughter was so delighted, really amazing, magical and creative. Thank you!
  Diane Gault, 24.12.2017    
  My 6 year old son was absolutely delighted. His face lit up and thats all that matters. Thankyou so much
  zena clarke, 24.12.2017    
  Worth of money, Magical video beautiful.??? How could I keep it please give some options thank you
  Martha, 24.12.2017    
Elfi’s response: Hi Martha, thank you for sharing your opinion. Please log into your customer's account on our website and download the video. Login is your e-mail address and the passwrd was sent to you in a first message from us after you placed that order. All the best! Elfi Team
Merry Christmas! Elfi
  I love this way to get back to the Xmas and Santa spirit. Beautiful it made my grandchildren to so happy watching the video and to hear their names to be call by Santa. Thank again t
  Martha Flores Ayala, 24.12.2017    
  Amazing!!!
  Tatjana Dokic, 24.12.2017    
  Incredible! The video was so magical and beautiful. Thank you
  Ali Hodges, 23.12.2017    
  My family and I are Delighted with the Video Thanks to you all Fantastic
  Stuart Jolliffe, 23.12.2017    
  I wanted to include a picture of all my kids' Christmas requests but wasn't able to crop it once I downloaded the photo. I was able to fit all the pictures onto one, but then wasn't able to crop them all in at the end..Is there any way I could do that? I had a trampoline on there, but I know not all of them wanted that..
  Jenny Lammi, 23.12.2017    
Elfi’s response: Hi Jenny, thank you for sharing your opinion. Our staff will contact you soon to provide help. All the best! Elfi Team
Merry Christmas! Elfi
  I really liked the video; good quality and worth the money. However, my husband originally purchased this for our daughter’s first Christmas but it is a requirement for the kid’s videos that you must select an age; and it starts from 1 year. It would be better if Santa said something like “I see you are not yet 1 year old” or something like that for children under this age, or you could perhaps not select an age at all.
  Kristina Gecks, 23.12.2017    
  Recommended already to people and I will definitely return myself My granddaughters loved it so to me that in itself is fantastic. I do know of two others that used your services after I showed them and another couple for next year
  Kay Heyde, 22.12.2017    
  A fantastic and value for money service with very considerate people working there. I made a mistake with my order and they were very helpful in finding a solution for me and corrected the mistake at no extra cost. This was recommended by my polish friend - Fantastic service and company
  Herb seewoo, 22.12.2017    
  Think it's brilliant. Can't wait to show my wee one on Christmas Eve
  Karen Anderson, 22.12.2017    
  I did enjoy the video that I've watched (my Polish friend shared the link) but could I get the video in Ukrainian ?
  Natalia Samchenko, 22.12.2017    
Elfi’s response: Dear customer, Unfortunately we do not provide the video in Ukrainian language - only Polish, English, French, Italian and German are available. Kind regards, Elfi team
Merry Christmas! Elfi
  Absolutely gorgeous. This was a surprise to our 2 young grandsons and it couldn't be a more perfect present. Cant wait to get this again next year.
  Amanda Peters, 22.12.2017    
  This was purely magically stunning!!!! I got this for my 2 grandsons and they were completely captivated the with whole video. It exceeded our expectations and it was priceless to see their pictures and hear their names. Great memory and moment to share, will definitely do it again next year.
  Amanda Peters, 22.12.2017    
  exceeded expectations. very professional. kids thrilled with Santas message
  rachel doran, 22.12.2017    
  Really special. A few elements got my little girls confused (aged 3 & 4), why isn't Rudolph's nose red? Why has he fallen asleep? The gap between their names seemed really long too. Both girls enjoyed the free one just as much but will still be buying next year. Apart from these few minor things it was wonderful and my children are still telling people 2 weeks after.
  Michael Martin, 22.12.2017    
  Excellent ??
  Claudia Walsh, 22.12.2017    
  Excellent- they didn’t have my daughters name & it was placed on the list.. Great communication whilst waiting for this to happen.. Absolutely love the end result most definitely worth the wait..
  Sarah Tuttle, 22.12.2017    
  Absolutely fantastic my little boy was fascinated with the video
  Vikki Mcclusky, 22.12.2017    
  This is absolutely awesome, my grandchildren loved it
  Vicki Winter, 21.12.2017    
  Fantastic. My daughter became a believer again just when we thought she didn't believe in santa. So sweet.
  Al C, 21.12.2017    
  Still waiting on delivery:-( Concept is great but delivery time when having paid postage is not acceptable
  J Eastland, 21.12.2017    
Elfi’s response: Hi J, thank you for sharing your opinion. Letter can be delivered within 10 working days, and it means that your letter can reac its destination on 27.12.17. If the addressee won't receive it until then, please contact us on [email protected] All the best! Elfi Team
Merry Christmas! Elfi
  We all loved it. Felt very special. Thank you. Just a shame the video can’t be kept as momento for years to come.
  Louise Ellis, 21.12.2017    
  It was great I have recommended to friends and family grandson said Santa does not have dogs
  Sharon Sharon, 21.12.2017    
  All perfect! Thanks a lot!
  Lesya micallef, 21.12.2017    
  I felt there wasn't enough information about the child or their family the first few minutes was nothing to do with the child.
  Christine Paery, 20.12.2017    
  Great product, just a shame that there is no way to immediately add a child’s name that is not currently on the list. Pleased I didn’t pay full price as my son did not recognise his “full name” in the video which put a slight dampener on it.
  O H, 20.12.2017    
  I have not received it the order so l can’t share my opinion
  Carmel Campbell, 20.12.2017    
Elfi’s response: Dear customer, We will contact you to let you know about the details of your order. Kind regards, Elfi team
Merry Christmas! Elfi
  Lovely. Children couldn't believe it especially when they saw picture of their house!
  anthea martin, 20.12.2017    
  Priceless,my grandchildren’s faces when receiving the Santa message with all their faces and details will last a lifetime worth every penny and the Santa clip itself is so oldy worldy that they believed every bit
  Beccy Moore, 20.12.2017    
  Absolutely brilliant kids loved it. Worth every penny will definitely be back to buy again next year
  Marty Mitch, 20.12.2017    
  Great idea but only had the choice of the one spelling of my son, which was Finn my sons name is Fin
  Charlie Tregellis, 20.12.2017    
  My 5 yr old son absolutely loved it, the photo of him and his friend was his favourite , we have forwarded it all our friends and family, fantastic idea!🇳🇿
  Charlie Tregellis, 20.12.2017    
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