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Reviews

Every purchase you make is a great challenge and a wonderful motivation for us. Together with Santa Claus, we do our best so that every child can have an unforgettable and magical time of happiness. In return, you send us truly wonderful messages, or sometimes even whole stories , which you can read below. Those reviews are 100% real, unedited, and added by our clients . They really warm our hearts.

9.8/10 of (28537) reviews
Thank you!
Your feedback (28537):
  I love it.
  Edyta Miakisz, 01.12.2017    
  Love it
  Cheryl O'Leary, 01.12.2017    
  I'm very happy with the whole service. Kids were surprised and very happy . Thank you
  Marta Kaczmarek, 30.11.2017    
  My daughter was amazed by the video. We watched it together and it was special. She couldn't believe Santa had her letter and also knew and had a picture of our house. The only negative is I think the video is only valid for a year. I have a collection of memories for my daughter for when she is older and I would love to be able to save this video and watch it again together when she is older. Is it possible to save video for good? Other than taht, I will be back next year. Cian, Belfast.
  Cian Mc Guigan, 30.11.2017    
Elfi’s response: Hi Cian, thank you for shaing your opinion. Please log into your customer's account on our webpage and then you will find a button that enables to save the video on your private PC. We will contact you via e-mail and send a precise description of how it should be done. All the best! Elfi Team
Merry Christmas! Elfi
  This is the best thing I've ever done. Will defo be doing it again next year. Love how it's personalised and looks great. Loved how you can change it if you make a mistake. Would recommend this to everyone. Well worth it.
  Troy Cargill, 30.11.2017    
  It is a wonderful idea we took our son to Lapland when he was 5 and the letter gave the impression that Santa remembered seeing him I loved it thank you
  Heather Dennett, 29.11.2017    
  Fabulous and very special idea for little ones. Please can you make it that you can type the child’s name in, one of the names I wanted wasn’t there, slightly disappointing
  Jo Slaney, 29.11.2017    
Elfi’s response: Dear customer, Thank you for your message, could you please let us know what is the missing name via email at [email protected] or report it on our website by clicking on 'Missing names'? This way we can record it and make it available within the next weeks before Christmas. Kind regards, Elfi team
Merry Christmas! Elfi
  Brilliant video my grandchildren will be thrilled
  Kathy Simmons, 28.11.2017    
  trying to order video but won,t recognize my email.even though it the one i registered with :-(
  dale thiedeman, 28.11.2017    
Elfi’s response: Dear customer, Have you try to log out and then log-in once more? Maybe you have created accounts twice: once via Facebook and once via email? Please email us at [email protected] if you still face the problem. Kind regards, Elfi team
Merry Christmas! Elfi
  a brilliant idea.
  katie johnson-bennett, 28.11.2017    
  I would like to have the option in Spanish. My boy is 3 year-old and doesn't understand English yet so he is missing a great part of the message, despite he can see Santa and understand his name when Santa says it :)
  Alexa Botines, 28.11.2017    
Elfi’s response: Hi! Thank you for your message, unfortunately we do not have a Spanish version of our videos - only English, French, German, Polish, Italian. Sincerely yours, Elfi team
Merry Christmas! Elfi
  A great idea.
  Cristina Draghici, 28.11.2017    
  Lovely video , very Christmassy
  Rachel Rowbotham, 28.11.2017    
  Worked a treat last year and hoping for the same this year. Just a shame my daughter's name is not on your list. Her name is Polly and the nearest is Pauly. I emailed last year and you said you would add her name. Sad that it is not there again this year.
  Neil Gauld, 27.11.2017    
Elfi’s response: Dear customer, We are very sorry for this situation, we will prioritize your request, the name will be recorded at the beginning of December and added to our list in the middle of December. Sincerely yours, Elfi team
Merry Christmas! Elfi
  Think my daughter was starting to doubt santa exists but think this changed her mind xxx
  Charlotte Storer, 27.11.2017    
  A wonderful alternative and very current form of 'Letter to Santa', though we have chosen both this year. A little long winded and the script could be revised, however, fab to have personal photos. My daughter will be enthralled come December. Highly recommended for any age group :) Well done !
  Mandy Ajmal, 27.11.2017    
  It is unreal and amazing. Got it for niece. Wish it was there when my children were small.
  Teresa Glynn, 27.11.2017    
  kids loved it
  Tracey, 27.11.2017    
  Fanta I!
  Michelle h, 27.11.2017    
  Brilliant. Cant wait to show my children
  Joanne, 27.11.2017    
  Magical!!
  Joanne Rodaway, 27.11.2017    
  Couldn't be more happy with the video. My daughter will be so excited when she sees it. Have already recommended to friends and family.
  Laurette Pickering, 26.11.2017    
  Fabulous my niece loved it
  claire, 26.11.2017    
  Amazing
  Tom Tom, 26.11.2017    
  More than pleased and will show video to grandchildren in Australia on arrival soon. Please put Evie on the name list.
  Brenda Brewer, 25.11.2017    
Elfi’s response: Hi Brenda, thank you for sharing your opinion. Please visit us in the middle of December 2017, when we will add name Evie to our lists :-) All the best! Elfi Team
Merry Christmas! Elfi
  Hi Santa Claus i love you
  Ameera Emch, 25.11.2017    
  Great video, kids loved it !
  Andrew Trikomitis, 25.11.2017    
  Lovely video so pleased with it
  Angela Avis- heffernan, 24.11.2017    
  My Grandson is over the moon with his message from Santa.
  Geraldine Argyle, 24.11.2017    
  Great video.. I love it ! I’m sure my daughter will love it.. is will be great Christmas present for her..when I watched video the magical feeling that I had returned to my childhood and the Christmas tale ...can’t stop watching :-)))
  Natasha Kowalska, 24.11.2017    
  Great video the boy cant stop watching it : )
  Alec Bill, 24.11.2017    
  Bloody awesome! Thank you!
  Kevin Bryson, 24.11.2017    
  Can you confirm if you will be adding Millie to the list? I have reported it missing but nothing on as yet? Thank you
  Paula Barr, 23.11.2017    
Elfi’s response: Dear customer, Thank you for your message. We will be recording all the missing names at the beginning of December 2017 and adding them to our website shortly after in the same month. Sincerely yours, Elfi team
Merry Christmas! Elfi
  Truly magical really pleased with the result
  Pat Cook, 23.11.2017    
  Beautifull gift. Great customer support. Thanks
  Paulina Mrozik, 23.11.2017    
  Very pleased with the video, I know My daughter will love it. Would recommend to friends. Thankyou x
  Julie Branch, 23.11.2017    
  Lovely. My nephew was mesmerised.
  Becky, 23.11.2017    
  Great video and i know my daughter will love it. Just would have been better if her name was on the list or there was an option to type it in.
  Erica Vermaak, 23.11.2017    
Elfi’s response: Hi Erica, thank you for sharing your opinion. Please send to us that name at [email protected] as we will record all new missing names next month and they will be available on the website in the middle of December. All the best! Elfi Team
Merry Christmas! Elfi
  I purchased letter for a family member, for the child. Very impressed with the speed and quality of the product! Thank you so much.
  Nadim Thobhani, 23.11.2017    
  Fabulous idea. Great customer support. Will definitely buy again
  Jacinta Murphy, 23.11.2017    
  Was really disappointed with this year's video. Not all the photos were shown and it was nowhere near as good as 2016. Will have to think seriously before I do this again. Sorry!
  Brenda Emmerson, 23.11.2017    
Elfi’s response: Hi Brenda, thank you for sharing your opinion. From what we can see in your order all pictures were attached properly and there is no error in that purchase. We are very sorrythat you are disappointed, we try our best to proviade the best possible quality of our products, all videos are in the full HD. Please remember that anytime you don't feel satisfied with our products you can ask for a refund. Please contact us at [email protected] We will do our best to solve that issue. All the best! Elfi Team
Merry Christmas! Elfi
  The video is brilliant, we're really impressed with the quality and our children will love it. I'd definitely recommend it. I would say that the instructions when uploading are very clear & simple apart from the section where you upload either a photo of a present or type in text. I didn't realise that you could put more than one line in and so just typed in one item although the video is for two children. We're hoping to get away with it as the younger one always copies his big brother!
  Debi Petch, 22.11.2017    
  Fantastic video. My 2 children were memorised. My little girls name BETH was not on the list however which was a little disappointing. Also at the end of the video Santa goes into his sleigh to deliver the presents, my children couldn't understand why he was leaving the north pole in November to deliver the gifts, maybe this is something you could change. Still worth the 5 stars!
  Anna Twomey, 22.11.2017    
  Its amazing! My granddaughter is going to love it. Can't wait to show her.
  Karen Phillips, 21.11.2017    
  Hi Will you be adding the name Maisie to the list? Thanks Kay
  kay Jones, 20.11.2017    
Elfi’s response: Hi Kay, Thank you for your message. We'll be adding Maisie to our list in December. Should you have any further questions, please mail us at [email protected] Sincerely yours, Elfi team
Merry Christmas! Elfi
  This was very good my granddaughter loved it she plays it over and over.
  Ann HEDGES, 20.11.2017    
  Really nice
  Andreea Negru, 19.11.2017    
  Our children loved their video.
  Isabelle Shadwick, 19.11.2017    
  High quality production I ordered the two child scene; I was a little disappointed to only get one child’s name read out Other than that very happy
  Steph Dickinson, 19.11.2017    
Elfi’s response: Dear customer, Thank you for your message. I've sent you a email since this is not a normal situation. We would like to have a look at your order and fixed it. Yours sincerely, Elfi team
Merry Christmas! Elfi
  Brilliant,my three grandchildren loved it,watches it all the time they can’t believe that Santa knows their names
  Jane Gates, 18.11.2017    
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