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Reviews

Every purchase you make is a great challenge and a wonderful motivation for us. Together with Santa Claus, we do our best so that every child can have an unforgettable and magical time of happiness. In return, you send us truly wonderful messages, or sometimes even whole stories , which you can read below. Those reviews are 100% real, unedited, and added by our clients . They really warm our hearts.

9.8/10 of (28537) reviews
Thank you!
Your feedback (28537):
  Fantastic kids loved it watched over and over with all the family truly magical thankyou
  Julie Murray, 30.12.2017    
  Lovely video the best one we've used only disappointing thing was they didn't have my son's name (Ajay) which was a bit of a let down as we had already paid for the video through Wowcher.
  Lance New, 30.12.2017    
  Loved By my girls!
  Carrie Boax, 30.12.2017    
  I lack the words to express just how wonderful this experience was for my children.... their giggles, and stares of amazement will last with me and them a whole lifetime. Thank you not for the video, but for this sweet sweet memory of their first "encounter" with Santa Claus. Thanks again and keep up the great work! ! Best wishes from Italy xx
  Christine Legault, 30.12.2017    
  The video message was great. It made a little sceptical 7 year old truely believe. She loved it and it made her feel very special.
  Sam Tedcastle, 30.12.2017    
  A little too long to keep my 2x sons (4 and 7) attention
  Emma Barnes, 30.12.2017    
  A brilliant magical film do my children. I loved it as much as them
  Lisa Davies, 30.12.2017    
  the grandchildren absolutely loved it, very well made
  john mcdonald, 30.12.2017    
  Wow! What can I say. What a great idea. My little boys reaction was priceless. "Santa knows my name and that I am 5yrs old. An I want to be a superhero! I LOVE SANTA!!! Followed by jumping up and down while sqeaking with excitment. It was so great that I then ordered a 2nd for my sons xmas eve and for my grandchildren. This is a new family tradition. Magical, wonderful, Thank you x
  Miss Cribb, 30.12.2017    
  It was really wonder full I bought it for my 5 years old she was just blowed away worth every penny thank you very much
  Bano Nabaz, 29.12.2017    
  Wonderful!..probably the best of his Christmas presents. The look in his eyes will forever be cherished. Thank you
  Ems, 29.12.2017    
  Fantastic! My stepson loved it. He was so happy Santa sent him a video and couldn't wait to show other family members.
  Charlotte Haycock, 29.12.2017    
  This is one of the best purchases I have ever made. The look on our children's face will last a lifetime. It brought a tear to my eye. Thank you
  Nat, 29.12.2017    
  Bardzo fajny program, duża radość dla dzieci polecam bardzo. Realizacja błyskawiczna ☺
  ela, 29.12.2017    
  This was the first Christmas my daughter wasn't with us and I thought this was a novel way for her to know we were thinking of her. I liked the idea and was impressed with the end result. It was quick. But I will note that watching the previews highlights what you need to look for when choosing photos and phrases.
  Brenda Hepenstall, 29.12.2017    
  Lovely, beautiful and very imaginative. Our granddaughter was in awe watching all the way through, you could see her little mind ticking over thinking wow Santa really does exist! Seemed so real she has been to scared to watch it since. The only thing that was a problem my brother downloaded it on his phone after purchasing and he could not watch it (or his granddaughter) as it wasn't compatible on mobiles. Our granddaughters are both 3. But thank you we hope you bring it out again next year. As age is mentioned we won't be able to play it year after year that's the biggest downfall. But a truly great video. Thank you
  Julie Turner, 28.12.2017    
  This was the best experience ever! Certainly the best decision to make this video. The expression of both kids is unforgettable. The entire video was very well executed. Amazing Job
  Armina Watkins, 28.12.2017    
  Excellent the kids loved it and helped me out when I needed to think of something to do with the elf on the shelf Customer service was excellent as I had a problem with the names they came back to me very quickly on email
  Sunny Singh, 28.12.2017    
  lovely video, my niece and family loved it.
  Louise Coates, 28.12.2017    
  Second year in a row to get it for my daughter! I love it!
  Noemi B, 28.12.2017    
  Love the santa video but the lack of newish names ment my nephew missed out on so much more joy in his clip .. everything else was excellent
  Tracy Johnston, 28.12.2017    
  Awesome
  jackie cashmere, 28.12.2017    
  Good quality of video my kids love it
  sharon sonzogno, 28.12.2017    
  Excellent product and service with great customer care and satisfaction. I had a problem and they resolved the issue promptly and without hesitation.
  H S, 28.12.2017    
  My child loves it. Great value for money.
  Melissa J, 27.12.2017    
  Please slelajte version in Russian, many of my friends are unable to do the order, they are not speak English
  Irina Burova, 27.12.2017    
  Amazing!! Children are loving! me too!
  katarzyna ciesielska, 27.12.2017    
  What an amazing product. Fantastic. Money well spent
  Ree Leo, 27.12.2017    
  I teach pre-kindergarten and kindergarten in Shenyang, China. You guys made my childrens’ holiday season much more magical and brighter with the wonderful video! My kids were in total awe to hear Santa call out where they lived, and see Santa have pictures of themselves in his books! This was some of my students’ first experience with this Christmas tradition, and I thank y’all from the bottom of my heart for making this happen! Merry Christmas and a very happy 2018!
  Adolfo Gonzales, 27.12.2017    
  Ordered on 20th Dec - nothing to say it wouldn't be received within 4 days. Still waiting on 27th...pointless now! Surprised it takes so long to PRINT a prepopulated letter - put it in an envelope and post it! Pay enough in posting to receive first class...
  D Brown, 27.12.2017    
Elfi’s response: Hi Brown thank you for sharing your opinion. Your letter has been shippen on 20th December 2017. In the terms&condition it is stated that the maximum delivery time is 10 working days (so it will be 02.01.2018). Please contact us when that particular will be exceeded. Please reach us at: [email protected] All the best! Elfi Team
Merry Christmas! Elfi
  I havemt received my letter so my daughter didnt get it in time for christmas.
  Chelsea Wilden, 27.12.2017    
Elfi’s response: Hi Chelsea, thank you for sharing your opinion. You had purchased a letter on 20th December 2017 and we sent it the same day. The maximum time for delivery is 10 working days due to our terms&conditions. That time will be exceeded on 02.01.2018. Please contact us then if the recipient won't get his or her letter. All the best! Elfi Santa
Merry Christmas! Elfi
  I purchased three vouchers on a deal website. Because I had not used a site like yours before, wasn’t sure what the process was. The site did not explain previously as to how many photos was required and a pic of the home was needed. This took a long time to process the first message. On attempting to repeat the process the website asked for a payment but this had already been done with the purchase of the vouchers. I did not continue with the further two messages and are very unhappy with the site. I will not be using it again.
  Wendy Johnson, 27.12.2017    
Elfi’s response: Hi Wendy, thank you for sharing your opinion. In any problematic case our staff is always willing to help. All you need to do is to contact us at [email protected] After you had went to the payment section, you should put your code from Groupon or Wowcher in a grey discount box and press "add". Then your price would be zeroed automatically. I also have checked your order and you placed the first order successfully, so you should proceed exactly the same with those 2 codes. Because you still didn't use those 2 codes, please contact directly our partner who sold you them as you can ask for a full refund. All the best! Elfi Team
Merry Christmas! Elfi
  I and my grandchildren are disappointed because they didn't get the card in time for Christmas and I'm still awaiting delivery despite being advised that the card was despatched on 18th December.
  Gordon Kirby, 27.12.2017    
Elfi’s response: Hi Gordon, thank you for sharing your opinion. All problems regarding orders should be reported at [email protected] A member of our staff will contact you soon to provide a solution in that case. Please expect our message. All the best! Elfi Team
Merry Christmas! Elfi
  Fantastic!! My little girl was absolutely amazed that santa had send her that video, and that it was clearly the real santa as he had a pic of our house!! Highly recommended.
  Lydia Powell, 27.12.2017    
  Great video, the little one loved it and she watched it over and over! Thanks a lot!
  Gosia Silva, 26.12.2017    
  Great idea for the kids..and really easy to do.. my grand kids love it..
  Alan Stackhouse, 26.12.2017    
  The website could be improved by being more diverse e.g. on the videos for adults section include same sex messages for same sex couples. The man playing santa clause looks like a shopping mall santa. You could get one with a naturally big white beard and portly figure to be just a little less fake looking. The choice of videos could be wider. You haven't done very much work to be charging £7.99. On the plus side the one video for adults youdo have is fun, and the ones for kids sort of bespoke. You have allot of 5 star reviews. Remindsme of Countries that have 99% people vote for the ruling party at elections. Whilst your video is quite good quality and different, you have much that could be improved including price!
  Christopher Ward, 26.12.2017    
  i loved it however i wish i could have put in the correct spelling of the grandchildrens name like meleah and braxston
  mitsy cassell, 26.12.2017    
  Very good and easy to use
  Martin Lowden, 26.12.2017    
  Excellent quality videos, very professionally prepared, my grandchildren lived them.
  Linda Ashdown, 26.12.2017    
  Fantastic
  m w, 25.12.2017    
  Perfect. Lovely message. The name I wanted wasn’t on the list so they were happy to add it to the list!!! Very impressed. My nieces loved it.
  Leah Hulston, 25.12.2017    
  A beautiful way to keep the charm of Christmas alive. Boys of 5 and 8 totally enthralled, ‘he even knew where we lived!!!’
  Vanessa Watkins, 25.12.2017    
  Fantastic !!!! Would recommend to any one with kids young or junior . Mine were really fooled . And they very sceptical at moment !
  Verity, 24.12.2017    
  Fabulous, my 4 year old daughter was so delighted, really amazing, magical and creative. Thank you!
  Diane Gault, 24.12.2017    
  My 6 year old son was absolutely delighted. His face lit up and thats all that matters. Thankyou so much
  zena clarke, 24.12.2017    
  Worth of money, Magical video beautiful.??? How could I keep it please give some options thank you
  Martha, 24.12.2017    
Elfi’s response: Hi Martha, thank you for sharing your opinion. Please log into your customer's account on our website and download the video. Login is your e-mail address and the passwrd was sent to you in a first message from us after you placed that order. All the best! Elfi Team
Merry Christmas! Elfi
  I love this way to get back to the Xmas and Santa spirit. Beautiful it made my grandchildren to so happy watching the video and to hear their names to be call by Santa. Thank again t
  Martha Flores Ayala, 24.12.2017    
  Amazing!!!
  Tatjana Dokic, 24.12.2017    
  Incredible! The video was so magical and beautiful. Thank you
  Ali Hodges, 23.12.2017    
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