Every purchase you make is a great challenge and a wonderful motivation for us. Together with Santa Claus, we do our best so that every child can have an unforgettable and magical time of happiness. In return, you send us truly wonderful messages, or sometimes even whole stories, which you can read below. Those reviews are 100% real, unedited, and added by our clients. They really warm our hearts.
Reviews
Thank you!
Your feedback (55 539):
Amazing video have never seen one like it Before, the kids were amazed will definitely be getting every year!!
Absolutely brilliant my 4 year old daughter loved it and that’s what Christmas is all about making the little ones happy thanks very much
Very disappointed! Ordered a letter on November 27th,2018 (waited over 15 working days and still nothing) for my son who was looking forward for a letter from Santa. I read the previous reviews and always see the same answer from management saying to allow up to 10 day working days, which I have done and now it's becoming ridiculous considering the price of a letter. DO NOT ORDER THE LETTER OPTION FROM THIS COMPANY!!
Elfi’s response:
Hi Bromont,
thank you for sharing your opinion. We are very sorry that the letter didn't arrive on time to the recipient. Unfortunately, we don't know at which point the deliver was not performed (caused by the Polish Potal Office or the English one), but we have sent the letter on 27th of November. Please reach us at [email protected] and send us a filled in withdrawal to get back your payment for that undelivered product. It is always guaranteed for each client to get a refund in similar case.
For more information, please visit https://www.elfisanta.uk/complaints-and-refunds.html.
All the best,
Elfi Team
I am really not happy with your service I have tried to contact u numerous times with no reply. I created my video 4 days ago and I still haven't received it. I have received no reply from you. And I also found it difficult to create the video. Can someone please reply to me.
Elfi’s response:
Hi Caroline,
thank you for your message. Unfortunately, there is no order placed connected with your e-mail address. Have you made it successfully, you should receive an e-mail from our service right away with an order number. the easiest way to check it is to put in in a search bar of your e-mail "elfi santa". If there is no result, the order wasn't placed. If you have any proof of payment for that product, please reach us at [email protected].
All the best,
Elfi Team
Great video and so easy to do. And then you get to watch the expression on the little faces when they see Santa say their names. Priceless!
Video is perfect, my 9 years old daughter was really happy till she spotted an advert during watching cartoon on YouTube.. It has happened just after we watched video, we get to know about website from our friends and we didn't see anything about elfisanta before so we didn't even think something as that can happened... You can just imagine how disappointed it was for her... She has own device with kids protection that is why it's make me more DISAPPOINTED as advertisement is available to any group age...
First class product and service
Nice video! :)
I ordered a Santa House video for my son and its absolutely fantastic.I got it after few minutes from ordering.It is so magical ,I would like to get one myself.I can't wait to see my son's face when he will watch it! Thanks very much, that is great job!
This is awesome. I recommended it to a friend. The one thing I would like to change is being able to type in the name. You had my son’s name Keeghan but you spell it Keegan. I know he will ask how Santa got it wrong. I will tell him it must be a typo.
Very expensive and not as good as last year.
fantastic better every year, grandkids love getting letters and video great value cant praise enough thank you
Great service from beginning to end, my grandson thought it magical. Really impressed with everything.
Fabulous video. My little boy loved it and was over the moon that Santa has his photo in his book & said his name!
Brilliant grandson loved it
The kids loved it
The kids loved it
The kids loved it
This is a great service my 8 year old face was magical, it has helped him still believe in the magic.
this app is so good
Absolutely brilliant!!! Our 7 year old son loved it. He even did some extra chores to stay on the ‘Nice List’.
Great video and very personal - well done guys.
the letter was beautiful. my daughter loved it and plans to keep it forever. very happy. makes a beautiful long lasting menory
I love it
Very pleased. Thank you. Magical. My grandson was amazed to see his face in the video. Maybe you can add Wales as an option too.
This is great, thank you. I have been useing this app for many years!
I ordered three letters, one for each of my children. They loved them! The choice of letters is brilliant and the fact you can edit them to match your child’s dislikes/likes/hobbies/behaviour etc makes it all the more ‘real’ for the kids. The letters are well written and printed in good quality paper. I will use this service again.
Amazing
Thank you so much . It's awesome, I can't wait to show my daughter on Christmas day. I will be sure to help promote this.
Great kids loved it
Delighted with the video. Our 2 year old was fascinated with it.
One suggestion I have is maybe offer a shorter edited version also for a quick fix for the kids after they’ve seen the full length version.
My Grand kids were very impressed and it was an excellent start to the good feeling surrounding Christmas. I'm sure that we will use the system in the coming years.
Great purchase! Daughter loved it. She was responding to the questions and playing along. Would purchase it again next year.
Children loved it ladt year and this year
The kids love this. Well priced, good service, keep up the good work.
Absolutely brilliant ! had a problem with the name but so easily sorted out gave me a new code and done the video again very special made my little girl so happy.
My child was so happy seeing the video,thank u!
My son was very happy when he received the letter. Thank you.
Still waiting for video...excellent idea! Creative
My son loved the video! It immediately caught his attention when Santa said his name and he was excited to see the puppies and his picture!
I ordered it with the intent of preparing my 15 month old son to see Santa and not be afraid :) When we saw Santa this year, he didn’t quite know what to think, but there were no tears! A success!! :) would recommend this to anyone!!
This was a fantastic video. A magical experience DLR the kids.
Lovely video! Backgrounds and Santa magical. Overall brilliant Christmas fun had by all!
Very disappointed ' I bought a wow her for my Granddaughter for a video and I have been unable to use it. The site is very unclear and very frustrating, unhappy and disappointed Nanna?
Elfi’s response:
Hi Mel,
thank you for sharing your opinion. All coupons were valid only till 31.12.18. If you havent's used your coupon till that date, it won't be possible to use it any londger. This information should be also stated at your coupon. Pleae contact Wowcher directly in case of a refund if the coupon wasn't used.
All the best,
Elfi Team
This is the most incredible gift to surprise my kids with. I bought some for some friends as well. They are all blown away. Thank You!!!!
I’m very happy of the product. I have purchased these letters in the past. Different letters to choose from every year, very easy to do it on the website. Very quick delivery. Beautiful and catchy layout. My daughter loved it!
I got the santa video last year for my son and he loved it hence why I brought it again this year. Really disappointed that after a whole 12 months you couldn't manage to update any element of the video itself? So I basically paid for the same product twice ... I think that's really poor customer service and this isn't made clear prior to purchasing the video
Elfi’s response:
Hi Kerry,
thank you for sharing your opinion. Each video teaser can be played directly by clicing on the video itself on our wepage. We add at least one new video each year, which can be distinguished as they have different titles (we also don't change titles of the older videos). If you've made a mistake and ordered the same product as last year, please contact us at [email protected] and send you filled in withdrawal from contract to get a refund.
https://www.elfisanta.uk/complaints-and-refunds.html
All the best,
Elfi Team
Brilliant quality, lovely, personalised video. Magical and sweet. Our 4 year old daughter absolutely loved it and watched it 5x in a row. Highly recommended.
The video is amazing and my kids are so excited about it. !! Suggestion: what about other languages ? like Portuguese. :)
My son is very excited, Thank you!
Amazing video my 5 year daughters face was magical what a wonderful idea best ever
U guys are ROCKSTARS
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