Every purchase you make is a great challenge and a wonderful motivation for us. Together with Santa Claus, we do our best so that every child can have an unforgettable and magical time of happiness. In return, you send us truly wonderful messages, or sometimes even whole stories, which you can read below. Those reviews are 100% real, unedited, and added by our clients. They really warm our hearts.
Reviews
Thank you!
Your feedback (55 539):
My 6 year old absolutely loved her Santa video. Highly recommended!
Amazing videos brings Xmas to life for our family every year
Website hard to use. Was told at the beginning what photo's were needed but never had the opportunity to add them, plus cropping was an absolute nightmare. Took at total of 3 plus hours to "make" video. Could honestly say will not buy next year nor recommend!
Absolutely thrilled with message.The wonder on my sons face will be a memory i will cherish forever and made my christmas wish come true.
Amazing! My daughter is 3 and was amazed at how Santa knew her name and the photos were a great touch! Will definitely get one next year.
I loved this video and so did my kids. It was very cute and magical. The children's reactions were wonderful to watch. Perhaps a little more personalisation would be great, similar to the options already available but more of it :) Not complaining though. Worth every penny! Can't wait till next year!!
Excellent video, daughter's eyes lit up with amazement when Santa said her name and she saw her photos and the Santa list she wrote,a magical experience
Very happy with the video, my boys faces were priceless, they absolutely loved it. The idea makes Christmas even more magical for kids. A big thank you and we will recommend your website to our friends
My three grandkids were amassed at their Santa video with their pictures and messages included. They have the video worn out playing it .truly amazing. Thank you
What an absolute joy to see our Grandson's face when he watched the video. It was quite magical! Many thanks to you.
Really lovely video. My kids thoroughly enjoyed the experience.
Great!
I brought this last year for my son, who is now 5 and downloaded it to the computer, he watched it on a regular basis throughout the year and that's why I decided to get another this year. The new one didn't disappoint either and he watched it regularly up until Christmas eve. Quality of the video is amazing, the santa looks the same as the last one and the up loading of the pictures is very easy.
Excellent product. The little boy loved it.
I know you only put up five star reviews so this seems, again, a waste of time. The product itself was brilliant but I was charged three times and it seems impossible to get anyone to give me a refund for the two extra videos. A real shame as it left a bitter taste and I shan't make the same mistake next year.
Elfi’s response:
Hi Adrian,
thank you for sharing your opinion. As in our system there is no order made connected with your e-mail address and we didn't get any e-mail message from you previously, , please reach us at [email protected] and send proof of made payments. We will check that issue.
All the best,
Elfi Team
Grandson of six was really excited and just loved his message from Santa. Put it on a computer stick and he constantly watches it.
Ten out of ten.
I thought the video was magical. My only sadness was we couldn’t write our sons name as it was on the list which just made it not 100%. But I realise that would make it more complicated and I’m sure not a bit deal for most.
Overall I found it enchanting and really well done. Thankyou.
Fantastic, really recommend this ,, kids loved it,,the best Santa video experience ever,, will definitely do it next year,100%,,
Lovely my Granddaughter was amazed to hear her name.
So disappointing. Didn’t have our daughters name on the list of names that you can use. And no way of adding it to the list. Their solution was ; wait until next year and her name will be available then. Didn’t show it to the kids. Waste of money. Avoid.
What a fab purchase. Our grandsons were absolutely enthralled by Santa's house. So good I think I believe in Santa again. Can't wait for next year's choices.
Quality of video was very good. Customer service was excellent. Was unfortunate that name needed wasn't available. Despite that I will be purchasing another story next year. Hopefully name will be updated.
My boys absolutely loved the video from Santa! They were amazed Santa had photos of them and even had their letters they had sent him!
Very magical.
Our 3 children absolutely love this video from santa. Can't wait until next year so that they can watch the santa video again. X
Not pleased, Christmas eve and still no letter. I purchased letters, checked out with PayPal and only after I placed order was delivery time made clear. Most companies state delivery prior to checkout, but as a .co.uk website thought over a week to deliver would be sufficient, but no... not at all happy and purchased two letters. Wont be using you again.
Elfi’s response:
Hi Katie,
thank you for sharing your opinion. The shpping time is up to 10 working days. This is stated both in the FAQ and in the Term&Conditions on the website. Because the purchase was made on 17.12.18, you should get the letters until now. If you didn't get the letters on time, please let us know at [email protected].
All the best,
Elfi Team
Absolutely fantastic video my little ones aged 3&5 thought it was truest amazing!!
Very sad that my kids have not yet revived their letter
Elfi’s response:
Hi Reena,
If, despite the timely dispatch, the addressees have not received letters, send us to [email protected] a completed withdrawal from the contract in order to receive a refund.
https://www.elfisanta.uk/complaints-and-refunds.html
All the best,
Elfi Team
Fantastic!! My little boy loved it. So easy to use.
It’s an amazing video my nephews and niece loved it. Thank you
Video is amazing, I watched it myself about four times and it is what you would expect Santa , the elves and his house etc ., to be like. Couldn't hold it until Christmas and my granddaughter's reaction was magical.great video in every way. Thank you.
Fantastic! Easy to create and re-edit again and again, was able to download it to a disc and USB and it MAGICALLY appeared before a movie....we have very excited, true believers and imaginations are running wild. Many thanks.
Useless my letters haven’t even come yet.
Elfi’s response:
Hi Samantha,
thank you for letting us know. The letters were shipped on 15th December 2018. Please reach us at [email protected] and send a filled in withdrawal. We always guarantee a refud in case of not receiving any product on time.
https://www.elfisanta.uk/complaints-and-refunds.html
All the best,
Elfi Team
Absolutely thrilled to bits with our video. My little girl was stunned and had to show everyone that Santa had a picture of her, our home, her gift & of me too!! It was magical, moving and brought the magic of Christmas into our home once again. Thank you
Awesome and unique gift for small and big!
Excellent service, and professional, the children loved the videos, and I was happy with the outcome.
Excellent professional service, very accessible and manageable, the children loved the videos,
First time using Elfi as previously gone with *** but we wanted a joint video for the kids we chose Santa’s house the opening scene to that video we really was impressed with along with the letters flying down the chimney Santa himself is well portrayed only recommendation would say is with the joint videos for siblings is to give us more options to make it more personal to the kids but other then that happy with the service and video
Nice sweet video...unfortunately not so easy to put together abit long winded could be much easier.
A photo was put in upside down and the company advised it was down to me to change it? Surely it should never have been put in upside down in the 1st place? After many emails I really couldn't be bothered to go through the difficult process all over again.got this on Groupon so at a discounted rate...I wouldn't buy again only because of the process and the staff being unhelpful.
Elfi’s response:
Hi Sharon,
thank you for sharing your opinion. Pictures added to the video are in the position in which the client initially places them. We do not change the height or the width or the arrangement of the photos as the whole process is automatic The Regulations contain a record that only the client can modify his or her video order. All important information should reach you in the very first e-mail from our service sent right after you've palced your first order.
In line with GDPR guidelines, we try to minimize unmanageable access to customer data, including data in orders.
All the best,
Elfi Team
Perfect video, with lots of details and very professional made, last year used as well however didn't have my daughter's name. So this year I was surprised to see it on the list which is soo great :) Many thank
I just want to say a big Thank you for the wonderful letters,they were a big hit with the children that received them will definitely recommend you to people for next year.
My daughter was very upset cause she was watching the video that i had for her and it kept on crashing, i had a very upset 8yr oldx
Elfi’s response:
Hi Natalie,
thank you for sharing your opinion. We have checked your video and it is working properly. The case could be connected with your Internet connection. After downloading the file the issue should be resolved. Please let us know at [email protected] if that problems occured after you've downloaded the file.
All the best,
Elfi Team
I found this site last Christmas & it's just brilliant. I've recommended it to quite a few of my friends who are just as impressed with it as I am. I am using this app for our 2 year old grandson again who really enjoys watching the videos, hearing his name & seeing his mummy and daddy too. Thank you so much for the smiles on my grandsons face whilst watching the video
The kids were amazed and delighted , would definitely recommend.
Fantastic video, really well done, to see my daughters face when I showed her it was pure delight.
Thanks
Having watched the preview of various video messages from Santa, I chose two different ones for my grandchildren, providing all the necessary information relevant to each child. However, the finished video was disappointing in that it hadn't included details that had been included in the preview videos. Not sure I'd bother again.
Lovely video, very much enjoyed by my daughter
I created a elfisanta for my grandsons who where having doubts about santa being really well after they watched there own vidio where santa knew there name and even had a picture of them they where once again 100% true believers the was only one small issue because santa had puppies in the video one of my grandsons got very excited because he thought he was getting a puppy ?
I purchased Santa’s house last year and it was much better than this year’s elf video. I liked that you could put a photo of your child’s present last year.
Shouldn't have an expiration time. My little boy didn't get his message at all! Next time I'll just pay a bit with another website
Elfi’s response:
Hi Gill,
thank you for sharing your opinion. The free video is costless so there's no possibility to download it or to expand the expiry date. Only a fully-paid products don't have such obstacles.
All the best,
Elfi Team
Great service!!! very fast my daughter couldn’ t belive her eyes. thanks Elfisanta for give one more year of xmas magic!!!!
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